Resume Samples
Airline Customer Service Agent Careers

Airline Customer Service Agent Careers

Resume Sample » Career Guide » Transport Careers » Airline Customer Service Agent Careers


Airline customer service agent ensures that passengers and their baggage board the correct aircraft safely and promptly. They can also be called as check-in assistant or passenger service agents.

Being an airline customer service agent, you will basically work for dealing with agent on behalf of an airline. Your duties and responsibilities will include:

  • giving boarding labels of baggage and passes
  • giving suggestion relating to luggage restrictions to the passengers
  • coping with enquiries of passenger regarding flight arrival and departures

  • inspecting passengers in
  • give out seat numbers
  • considering baggage and taking any surplus charges
  • caring for people with special requirements and solitary children
  • giving assurance to the anxious passengers

You might sometime assist passenger all through colonization and customs or accompany passengers who have a nighttime flight connections. You can also concentrate in diverse areas of airport like computer control.


The entry requirements for becoming a airline customer service agent is not fixed, but still most of the employer will request for GCSE in English, Mathematics and other equivalent qualification. You might also have to go through a medical examination.

Employer may also search for:

  • past experience of doing a job for the customer service position
  • ability to speak foreign language
  • candidates who resides near to the airport or have their individual transportation

The end point can frequently be significant factor as you will be anticipated to begin your work on shift and might be remote usual public transport hours.

You can enter into this job with the help of Aviation Operations Apprenticeships. The variety of apprenticeship presented in your area will be based on the skills types which the employer requires fro the workers and home jobs market. For additional information on apprenticeship, go through

To know more information about the airline profession, check the GoSkills website.


Once you begin your work, your early training program will generally start from 4 to 8 weeks and cover up:

  • adjustment with the airport
  • safety training
  • crisis and migration procedures
  • utilizing public address system
  • fundamental procedures
  • physical handling

This might be pursued by more training which can comprise surveillance obtainable personnel. Your employers might also request you to take a first aid certificate. You can work for one of several qualifications like:

  • National Vocational Qualifications in Customer Service (Level 2 and 3)
  • National Vocational Qualifications in Providing Aviation Operation on the Ground (Level 2)
  • National Vocational Qualifications in Coordinating Aviation Operations on the Ground (Level 3)
  • NCFE Certificate for Airport Passenger Service Agents (Level 2)


  • a enduring and comforting manner
  • a specialized and respectful approach
  • capability of handling distress or irritated passengers
  • excellent customer service skills
  • good communication skills
  • a superior fitness level
  • good team working skills


  • Preliminary salaries are between £ 12,000 and £ 14,000 every year.
  • If you are experienced agents can take home from £ 15,000 to £ 20,000 a year.

You can also get additional allowance for working on unsocial hours and doing overtime, and for special skills like foreign language. Several airlines give sponsor travel subsequent to a succeeding period.


Airports function for long hours, so you will generally work on the shift basis.

You will be based after a sign in desk for the majority of your time. Your employer will give you uniform.


Check the site of Travel Agent for contact details of airports and the International Air Transport Association for airlines list.

Jobs are also promoted in the nationalized and local press, employment agencies and Job Center.

If experienced, you can step forward to the administration position, for instance, flight dispatcher managing every feature of aircraft turnarounds. You will also get into the area of airport operations or prepare to turn into a cabin crew. Check the connected career profile for additional information.

Along with this career guidance, refer these airline lounge receptionist resume samples, airplane flight attendant supervisor resume samples, flight attendant resume samples, flight attendant lead resume samples and flight attendant reserve resume examples.


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