Customer Service Manager Resume Cover Letter

Customer Service Manager resume cover letter is written for an administrative post in any shop, store, or even in a call centre of a company, where the customer service manager works towards keeping his customers happy and content. This, he has to do by managing and monitoring all the customer care staff working under him. All the duties involved in this profile are most important to sustain the severe market competition, where your competitor is constantly trying to woo your customers to his products. However, it does not mean that the customer service manager sits in a cabin and directs his staff; he has to, most definitely, interact directly with the customers and help them in their shopping, thus making their experience to shop at his store, a rather memorable one.

There can be two kinds of customer service managers:

• Customer service manager of a store
• Customer service manager ( call-centre executive)

Some of the responsibilities of a person at this post are:

• He ensures that the working standards are maintained by the staff. He also ensures thorough and timely training sessions for his entire staff.
• Motivate the staff towards better performance, and review their performance from time to time.
• He has the authority to take suitable disciplinary actions against the defaulters.
• He has to ensure that proper follow-ups with the customers and the clients are conducted by the staff.
• Create ways and means, for the customers and the staff, to provide him with their feedback. While writing a cover letter, you need to, explicitly, specify the post for which you are applying.

Following is a sample cover letter for the post of Customer Service Manager.

Customer Service Manager Resume Cover Letter (Retail Shop)

Garry Black
Rupert Toy Express
39 Grand Avenue St
Miami, FL 33147
(800) 329-0234
gary.black@toyexpress.org

Subject- Application for the post of Customer Service Manager (retail shop)

Dear Mr. Black,

I have come across your ad regarding the post of Customer Service Manager in today's Florida Times, dated January 12, 2012. I am writing this letter to confirm my interest in this job opportunity. Out of a total experience of 6 years in this field of customer service, since the last two years, I am with Johnson's & Co., managing their customer care department. I hold the position of Customer Care Manager here in their store in Baker's street, Florida. I have been managing this position in the most successful manner, as is evident from my 'Best Employee' certificate, a copy of which I have attached along with this letter.

In terms of education, I have completed my MBA from XYZ College of Management, Miami, with specialization in HR management.

I look forward to this opportunity, as it will further strengthen my skills and give me a wider platform to work at. I am enclosing my resume and experience letter here. Looking forward to meeting you in person soon.

Thanking you,

Yours Sincerely,

(Signature)

Craig Field

Enclosures:

1. Resume
2. Experience letter
3. Best Employee certificate

Customer Service Executive Cover Letter Sample (Call Centre Executive)

Garry Black
Rupert Toy Express
39 Grand Avenue St
Miami, FL 33147
(800) 329-0234
gary.black@toyexpress.org

Subject- Application for the post of Customer Service Manager (Call Centre Executive) Dear Sir,

I saw your newspaper ad for the post of Customer Service Manager at your call centre in Florida Times, dated January 12, 2012 and would like to apply for the same.

I have a total experience of 6 years in this field. Presently, I am working with ABC Marketing Online Solutions, heading the customer service department there. I would like to join your company at the offered post and apply my skills and knowledge to bring forth best results. I have excellent command over spoken and written English and can interact with all kinds of clients on phone.

I am attaching my resume here along with my experience letter. I hope to have a personal interaction with you very soon and secure this position.

Thanking you,Yours faithfully, (Signature) Harry Brown

Enclosures:

1. Resume
2. Experience letter

Conclusion

These are two kinds of samples of customer service executive resume cover letter, which will help you in applying at both, the store level and the call centre level posts. Also check out resume sample of service manager resume to get the resume writing tips.