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Service Manager Resume

Candidates interested to work as a Service Manager can refer to the sample service manager resume for retrieving the necessary information. These would include details such as resume layout, credentials to be shared, appropriate sub titles, information flow, generic job responsibilities, desired professional skills, academic qualification, etc.

However, for effective customization of the information retrieved from the property manager resume sample, candidates must also refer to the job description provided by the employers. This is because the position of Service Manager can exist in various organizations, and would encompass different set of responsibilities. Even the same position can exist in different departments within a company. For example, Financial Services Manager or Customer Services Manager, etc. Thus, for drafting a relevant and effective resume, it becomes mandatory to understand the job description and the organization profile.

The property manager resume sample provided below is that for field services, where in the candidate specializes in end to end activities, such as work force management, to the customer grievance handling and transaction settlement. The same resume example can also be referred for drafting other service manager resumes as well. Irrespective of the specialization, primary managerial skills still remain the same. Other than the technical details, information related to resume design can still be helpful for giving your resume a professional look. Candidates, while customizing the information retrieved, should ensure that they retain the legibility and the optimization done for highlighting desired skill-sets.

Service Manager Resume Sample

Vilma W. Cox
248 Skinner Hollow Road
Gold Hill
Oregano - 97525
Tel: (541) 855 7824

Career Objective

In quest of opportunities in the field of services management, where I can help organization manage its field services efficiently, and ensure productivity optimization for maximizing the revenue, by ensuring effective team collaboration, and utilization of the skill-sets and experience.

Summary of Professional Career

An adept service professional with 12 years of experience in managing field services, to ensure utmost customer satisfaction, by providing on time and effective services. With ability to manage team of 15 - 20 filed executives, and strong knowledge of technical support services and business operations, I have helped organizations increase the revenue contribution from support services.

Work Experience

Assistant Manager Filed Services
Douglas HVAC Services Pvt. Ltd., Milwaukie Ave., Portland, OR
(2009 - till date)

Scope of Responsibilities

  • Provide administrative support to filed technicians in providing technical services to the clients of entire zonal market
  • Monitor the on field staff performance for ensuring on time and consistent services for all clients
  • Develop training plans for on field service executives and customer care tele-executives
  • Monitor customer complaints and ensure they are resolved appropriately at the earliest
  • Allocate duties and responsibilities to staff
  • Responsible for conducting performance appraisal of executives, and recommending names for training and promotions
  • Prepare necessary reports for management to review
  • Meet vendors and service providers for signing agreements for providing franchisee services
  • Coordinate the movement of service staff on field
  • Monitor service request and ensure all transactions are appropriately billed and settlement closed
  • Approve free services for under warranty claims
  • Verify the eligibility claims for warranty services
  • Handle customer relations and develop strategies for improving the same
  • Maintain record of services, inventory log for repair or exchange, for future reference or pay back or refund claims
  • Audit and approve claims by service executives for various expenses incurred such as travel, equipment purchases, etc.

Supervisor Filed Customer Services
Cable Communications Pvt. Ltd., Willamette St., Eugene, OR
(2006 - 2009)

Scope of Responsibilities

  • Coordinate movement of sales and service executives to attend to customer complaints
  • Ensure all replacements of equipment or parts made as part of service is either billed or covered under warranty
  • Prepare necessary reports for recording customer complaints and the services provided
  • Verify the authenticity of the bills submitted by executives, and forward the same to Services Manager for approval for payment
  • Monitor the performance of all executives on the field to develop training plans
  • Assist new employees in learning customer etiquettes and service techniques
  • Ensure all standard protocols are followed and executive maintain record of daily activities
  • Contact customers for feedback on services provided by executives
  • Cross check all reports submitted by executives
  • Assist in implementation of the strategies

Professional Skills

  • In depth knowledge of product technical specifications
  • Customer oriented services
  • Team management ability
  • Keen listener
  • Interpersonal skills
  • Quick decision making

Academic Qualifications

MBA in Marketing
Franklin University, Hemlock St., Lake Oswego, OR
(2004 - 2006)

B.E. Electronics
Abdill Engineering College, Walker Rd., Beaverton, OR
(2000 - 2004)


Suitable references would be made available on prior request.


I, declare that the information shared above is true in all aspects, and can be supported with appropriate documents, if required.

Signature: ####
Name: Vilma W. CoxDate: April 27, 2012Place: Gold Hill, OR

We hope that the above shared information and the service manager resume example would be helpful for candidates in drafting a striking service manager resume, and present a promising candidature.

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