Banking Customer Service Adviser CareerResume Sample » Career Guide » Financial Services Careers » Banking Customer Service Adviser Career
Since a customer service adviser or else cashier within a banking institution or else building society, you'd be the initial person to be contacted by customers.
You might effort within retail branches helping clients face to face, or else into contact centers managing account-holders over the phone otherwise by mailing. Your occupation may perhaps include:
Qualification, Education and Experience:
Entrance requirements may differ among employers. Various banks might request for 4 or more GCSEs A to C together with English and math's, others might not inquire for any credentials however will ask you to clear an entrance test as you apply.
You'll require customer care, cash-handling and fundamental computer proficiency, thus earlier experience within customer service, retail or administrative work will be helpful.
You might be capable to obtain this career by an Apprenticeship method. The variety of Apprenticeships obtainable within your region will rely on the regional employment market and the sorts of skills employers require as of their workers.
You'll generally get through your employer's internal training plan, plus learning on-job by experienced team. Your training might contain the opportunity to effort in the direction of a nationally recognized education like:
If you're seeking for supervisory management professions, it could assist your career to acquire superior education through the (ifs) School of Finance, for example:
Skills and knowledge:
Full time functioning hrs into retail branches are generally among 9am - 5pm, from Monday till Friday, including Saturdays on a Rota. Shift-work is common into contact centers that regularly function 6 or 7 days in a week until late during the evening. Part time job is extensively obtainable.
Within a retail division, you'd spend few of your time functioning behind a glass-screen into the front-office. Within a contact center you'd effort by a desk through a phone headset and computer. You'd be offered with a uniform if your career concerned dealing with consumers personally.
Even though the present economic atmosphere has influenced various regions of financial-services, there are still openings within retail-banking, mostly at entry and trainee level, as well as even into specialist regions like risk and compliance (resource: Financial-Services Skill Council).
You might labor into retail-bank branches all around the UK, otherwise in local processing in addition to call centers.
Careers could be publicized within the local journals, by service agencies and bank's individual sites.
Through experience, you might step forward to professional customer-service along with advice positions, or else within management. Several banks could recommend the opportunity to effort into corporate otherwise investment-banking.
Check out latest resume samples like banking customer service resume example and example of banking executive resume for your corresponding career.
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