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Post Office Customer Service Assistant Career Guide

Post Office Customer Service Assistant Career

Resume Sample » Career Guide » Administrative and Clerical Careers » Post Office Customer Service Assistant Career

Work Environment:

Customer service assistants supply a wide variety of services accessible at central post offices. They might occasionally be recognized as counter sales assistants or post office counter clerks.

As a customer service assistant, your routine tasks may include:

  • promoting stamps & managing parcels and letters
  • paying pensions & benefits
  • savings services and banking

  • acknowledging bill payments
  • coping with issuing tax discs and vehicle registrations
  • travel examines, like checking passport appliances & foreign currency and selling travel insurance
In a central post office or post shop you'll be involved in promoting & advising buyers on a broad collection of goods.

Qualification, Education and Experience:

You don't require any exact qualifications to effort in a post-office, though, to clear the assortment tests you're expected to have a logical average of secondary learning. GCSE's (A to D) in maths & English will be a benefit.

The first stage of the assortment procedure is an online surveys to analysis your accurateness & no. proficiencies, pursued by a telephonic interview. If you clear these checks you'll then be requested to focus a personal interview. Earlier customer-service experience within banks, retail or building societies will be mainly useful.

Training Details:

Once functioning, you'll be educated for about 4 weeks on regions for example Post Office computer system and the customer care. Various training could be classroom-based & you have to even work along experienced employees.

Training prospects are constant; moreover you could be confident to effort on the way to NVQ (levels 1 to 3) into Customer Service or NVQ (Level 2): Retail Skills.

Skills & knowledge:

  • the capacity to manage cash & data responsibly
  • excellent math proficiency
  • the capability to utilize technology
  • superior communication ability for realizing customer requirements & give details on services
  • the capability to effort rapidly & precisely in a extremely busy environment
  • an excellent remembrance for forms & services
  • a uncomplaining plus cooperative manner
  • the capacity to support & sell goods to consumers
Salary and Other Benefits:
  • Earnings can be among '12,500 and '18,000 in a year.
  • Post-Office managers might get up to '25,000.
Salary may differ as per the place of the post-office. An allowance is remunerated for operating in London.

Working Conditions:

You have to work approximately 38 hrs in one week, from Monday to Saturday. Job-sharing & unpaid job is as well obtainable. You'll generally work at the back of a counter through a visible security screen.

Different Opportunities:

The Post-Office is division of the Royal Mail Group Plc that contains Royal Mail & Parcel force globally. The amount of customer service adviser posts has dropped over current years by the opening of Direct Payment of reimbursements & the conclusion of various community post-offices. But, there are yet over 12 thousand post office divisions all over the nation state.

Through experience you can advancement to junior branch manager or else branch manager. If you demonstrate managing latent, your employer could support you to teach more to attain appropriate credentials.

You can even work for secondary post offices & bureaus that are franchised trades hold by sub postmasters. They'll promote, employ & train their individual staff on terms & conditions determined by them & not by the Post-Office.


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