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Customer Service Representative (Credit) Resume

Customer service representative (Credit) resume is a professional application, and therefore, special efforts should be made while constructing it. You have to create a neat, career-related, and job winning resume, in order to impress your potential job employer, and grab the available job opportunity. In addition, you have to briefly focus on your work experience, educational background, and additional accomplishments that would strike the very attention of your employer, and compel them to select you for an interview.

This is particularly a professional occupation that requires or demands huge experience, and so, the candidate should have ample knowledge and understanding towards this field. Basically, they are mainly responsible for handling a high-volumed business surrounding, correcting major issues, and assisting the customer service desk with a perfect specialist, managing the marketing and associated customer calls, resolving international credit issues, etc. Therefore, they are in charge of handling and resolving the complex issues of the customers.

Therefore, you have to prepare an effective resume that reflects your potential customer skills and abilities, that can create a remarkable impression on your employer. For your assistance, you are offered with a sample resume for the position of Customer Service Credit Representative.

Customer Service Representative (Credit) Resume

Cynthia J. Smith
2958 Heavner Avenue,
58th Blvd,
Dunwoody, GA - 30338
Contact no. : (770) 804-3707
Career Objective:

Aspire to achieve a challenging position as a Customer service credit Representative, in a well -reputed organization, where I can enhance my management skills, and prove a quality asset to the organization.

Career Summary:

Expert and capable of handling the quality analysis, and program development department; six years of experience in the field of customer service. Awarded for efficiently handling and maintaining the human and public relations.


  • Certified Program in Project Management from Delaware State University, Delaware, DE
  • Completed Post Graduation in Human and Public Relations from George Washington University, District of Columbia, DC, in March 2003 - Grade A
  • Completed Graduation in Business Administration from College of Central Florida, Florida, FL, in 2001 - Grade A
  • Completed High School from Wright Community High School, in 1998 with Grade A in Commerce
Skills Summary:
  • Expert in handling the important credit and associated sales evaluation
  • Six years of experience in the field of customer service
  • Possess outstanding verbal and written communicational abilities
  • Capable of handling the international change orders, and associated invoices
  • Expert in multi-tasking, and filing variety of documents for various clients
  • Complete knowledge and understanding towards bank transactions
Technical and Professional Skills:
  • Qualified in handling the commercial orders, and their associated on line invoices
  • Competent and skilled in handling different kinds of Microsoft packages like MS-Access, MS-Excel and other MS-Office software packages
  • Comfortable to work on varied platforms like Windows XP, Windows Vista, etc.
  • Familiar towards different software processing like Micros, Nautilus, PARS, etc.
  • Well-trained to handle various credit analysis, manage the tax preparation, interact with various international delegates, etc.
Work Experience:

Current Employer: Los Angeles Utility Corporation (2007 - till date)
Designation: Customer Service Representative (Credit)

Job responsibilities:

  • Efficiently managed the high-volumed workload, and skillfully handled the challenging calls of the clients
  • Supervised the important training modules and workshops for enhancing the productivity and work performance
  • Skillfully handled and resolved all kinds of necessary queries and inquiries of domestic and international customers
  • Managed and supervised all incoming calls of policy holders, and resolved the problems and errors present in the policy
  • Took maximum initiative in handling the complex credit issues of the customers, and focused to resolve them quickly
Previous Employer: City Trust Financial Society (2006-2007)
Designation: Assistant Customer Service Representative (Credit)

Job responsibilities:

  • Assisted the senior staff members and representatives in handling the important credit calls of the customers
  • Systematically handled the daily transaction of every accounts, and supervised the important customer needs and requirements
  • Assisted the senior representative in planning and designing of bank customer relationship management systems, and their associated strategies
  • Maintained daily, monthly, and annual revenue records, and the credit generated for service center traffic
  • Actively participated in handling the presentations, meetings, and conferences, for improving and building new credit associates
Achievements and Awards:
  • Honored for reviewing the credit policy and procedures, in order to improve the business
  • Consistent candidate and winner of several awards for providing 100 percent satisfactory customer service
  • Rewarded for resolving each and every written and mailed queries, within the specified time-frame at workplace, in Los Angeles Utility Corporation
  • Winning team captain of the regional level rugby team, Florida
  • Awarded with ‘Best Customer Service Representative’ award, for looking after the important customer calls, handling the corporate expectations, resolving the queries of the international clients, etc., at workplace in City Trust Financial Society
Mobility and Flexibility:

Willing to relocate anywhere in Washington D.C. and Minneapolis


I hereby declare that the above-mentioned information is correct and true as per my knowledge.


Cynthia J. Smith

Here, you are offered with a perfect and free resume sample for the customer service position. This sample can easily guide you in constructing your own application, and achieve your desired aims and objectives. A perfect and impressive resume can help you in excelling and shaping your career. For the same position, refer this page to build the killing cover letter.

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