Call Centre Sales Representative Resume

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Call centre sales representative is a sales representative that sells and markets products and services by making and receiving volumes of calls. The job as a call centre sales representative is in high demand in today's business world. The main goal is to achieve the set sales target.

The day to day responsibilities of a call centre sales representative include making phone calls to promote products and services, handling calls and answering product and service queries, preparing and maintaining customer database, billing customer invoice, developing marketing strategies to increase revenue of the company, providing quality service to customers, opening and closing sales activities, addressing billing issues, gathering and updating customer data in the database system, establishing and maintaining good rapport with customers, competing call logs, transferring calls to appropriate staff, identifying customer requirements, follow-up of customer queries, and recording customer feedback.

Call centre sales representative should possess excellent customer service, communication, organizational, and management skills. It is required to obtain a bachelor's degree in any stream. It is mandatory to have good product knowledge with service skills.

Residential Address
Richard Walter
8th East Street,
Arcadia, California- 02462
Email: walter@example.com
Cell: 077- 673- 0025

Career Objective

Seeking a position as a call centre sales representative in an organization that offers an opportunity towards professional growth and development

Education

University of California, Bachelor's Degree in Arts (English)
Institute of Advance Studies in English, 2007-2010

Core Competencies

• Hands on experience in handling providing excellent customer care services
• Comprehensive knowledge of customer care service methodologies and call centre environment
• Skilled in providing service to customers in a professional and courteous manner
• Ability to communicate proficiently with excellent management skills

Work History

Call Centre Sales Representative, Agile Group, California, May 2011 till date

• Perform responsibilities of making calls to customers and responding to telephone inquiries by using standard communication techniques
• Assigned the tasks of logging customer calls and update status of customer calls to the team lead
• Handle responsibilities of communicating and handling customer queries in a timely and effective manner
• Perform the tasks of providing product and communication training to new customer care staff
• Responsible for providing technical guidelines to customers to solve issues in an efficient manner
• Assigned responsibilities of implementing department procedures to meet sales goals and target

Call Centre Executive, Business InfoTech, California, April 2010 to April 2011

• Assigned the tasks of providing effective support to customers located in three regions in a warm and professional manner
• Handled responsibilities of providing solutions to client inquires to maintain sales and product standards
• Performed the tasks of identifying key customers as well as building and maintaining effective relationship with customers
• Responsible for guiding customers as per product requirements and provide insights in product promotional activities
• Assigned responsibilities of handling opening and closing of sales as well provide membership facilities to customers
• Handled the tasks of developing sales plans to achieve the monthly sales target

Reference

Will be pleased to provide upon request

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