Telemarketing Manager Resume

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Telemarketing manager is a sales executive manager who promotes and sells products by making calls. The main job of a telemarketing manager is to identify potential customers and updates product knowledge to sell the product. The job can be applied in any product based company. The duties of a telemarketing manager include developing and planning sales and marketing activities, identifying sales opportunities, conducting market research, generating sales leads, planning strategies to achieve sales growth, developing strategic sales approach, reviewing and maintaining sales database, delivering the best sales opportunities, developing and maintaining strong customer relationship, handling incoming calls, organizing and managing the activities, identifying customer requirements, providing training to the telemarketing teams, opening and closing sales target, implementing telemarketing plans to achieve sales objectives, evaluating the performance metrics of the telemarketing staff, monitoring sales activities, and overseeing call work flow activities.

The telemarketing manager should possess a bachelor’s degree. Employers prefer candidates who have a degree in business and marketing. The job requires sound knowledge of telemarketing sales, customer service management, sales and marketing techniques, and business management. A telemarketing manager should possess excellent customer service, relationship management, management, organizational, and convincing skills.

Flomin Hemingway
641 Gres Blvd, Brookville, New York
Cell: 143-8217-5342
Email: f.hemingway@example.com

Career Profile:

Result oriented and tele sales marketing professional with diverse knowledge of sales and marketing. Seeking a responsible position as a telemarketing manager with the aim of providing benefits and growth in a renowned organization

Competencies & Abilities:

• Extensive knowledge of tele sales marketing and promotional activities
• In-depth knowledge of call techniques, business process, and customer relationship management
• Skilled in building and maintaining effective relationship with customers
• Comprehensive knowledge of closing/sales process with excellent customer management skills
• Target oriented with excellent leadership and communication skills.

Work Experience:

Organization: Tele Systems, New York
Duration: 2011 till date
Designation: Telemarketing Manager

• Identifying potential customers and making potential calls, especially on small and large scale business firms
• Conducting market research to gather requirements as well as conducting research on the competitors' price
• Developing and maintaining customer data in the database systems for further enquiries
• Monitoring the staff to ensure proper follow up of customers to meet sales goals and objectives
• Developing telesales plans as well as developing necessary product training materials for the staff
• Reviewing the staff performance and tracking the sales and marketing status

Organization: RRds Corp, New York
Duration: 2009 to 2010
Designation: Assistant Telemarketing Manager

• Managed and monitored both outgoing and incoming calls
• Recruited telesales staff and provided necessary trainings
• Prepared the staff performance reports by tracking call numbers and services provided
• Provided the products training to meet customer satisfactions and requirements
• Organized business meetings to discuss sales target and objectives
• Updated the staff performance reports to the telesales manager

Educational Summary

Achieved Bachelor’s degree in Business & Marketing
New York College in the year 2009

Reference

Will be pleased to provide upon request
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