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Operations Manager (Human Services) Resume

The sample operations manager resume for human services, can be referred by interested candidates for drafting a professional and relevant resume, which can portray the desired professionalism, and have intended impact on the employers.

The prime purpose of any resume is to bridge the gap between employer's expectations of the ideal candidate profile, and that of the actual candidate profile, in such a way that s/he is incited to call the candidate for further rounds of the selection process. This would give the applicant an opportunity to personally justify his/her candidature, and convince the employers for his/her suitability for the given job profile. The sample operations manager resume also illustrates a legible layout along with the details to be shared in the resume. Typically all resumes have certain a common format with slight variations depending on individual candidates' personal discretion. The common aspects include details such as resume objective, work experience, contact details, and academic qualifications. Other details may vary depending on individual candidate profile. Even the way of presenting these details can vary from individual to individual and industry to industry. Thus, it is always recommended to refer to different resume examples, to get the best idea of prevailing industry trends, and then customize the human services operations manager resume appropriately.

The details which can vary depending on candidate's experience and credentials to be shared are given below, which may be included or excluded, if they are supportive to candidature or not. These are:

  • Career summary (Recommended for candidates with prolonged experience, especially for managerial level or directorial level positions, as shown in the operations manager resume sample)
  • Reference, if any, or if specifically asked by employers
  • Awards and achievements
  • Job responsibilities (selectively)
  • Professional memberships or associations
  • Others

For detailed information, candidates can refer to the human services operations manager resume sample given below.

Sample Operations Manager (Human Services) Resume
(For a candidate with extensive prior experience)

Opal H. Perez
966 Everette Alley
Florida - 33131
Tel: (954) 827 2434

Career Goal:

In quest of challenging opportunity to manage daily human service operations of a leading manufacturing firm, where my skill-sets and knowledge can be brought to effective use, and explored further for contributing to organizational growth and personal development.

Career Summary:

An adept professional with 10 plus years of experience in managing daily operations of human services of leading companies, I have successfully managed a team of 100 - 150 employees, and ensured that organizational goals are achieved. Imbibed by experience, I have developed strong knowledge of entire HR operations from welfare activities to end to end recruitment process. Core competencies include conflict management, change management, and recruitment process, along with 360 degree performance appraisal.

Work Experience:

Assistant Human Services Manager(2008 - till date)
Silverlight Outsource Pvt. Ltd., Beaver St., Jacksonville, FL
Roles and Responsibilities

  • Responsible for managing the entire database of candidates, and providing recruitment outsourcing services to corporate clients
  • To organize the available resources in to appropriate talent categories for quick access and reference
  • Develop training plans for staff
  • Coordinate with external agencies for acquiring skilled employees and their background verification
  • Finalizing on the hiring terms and conditions before selecting a candidate for employment
  • Pre-screening candidates before referring them to clients, and explaining the terms and conditions to both the parties
  • Developing incentive and welfare programs for employees
  • Ensuring that government labor policies are implemented in true spirit
  • Responsible for maintaining healthy work atmosphere in the office
  • To monitor employee performance and evaluate the same for feedback and training plan development
  • Explain the performance appraisal system to department heads

Health Services Supervisor (HR)(2004 - 2008)
Apple-one Heath-care Center, Orange Blossom Trl., Orlando, FL
Roles and Responsibilities

  • Ensure that provided health services are effectively coordinated for overall customer/patient satisfaction
  • Make sure that standard operations protocols and organizational policies are followed
  • To plan for training of employees
  • Responsible for induction of new staff
  • Monitor and evaluate staff performance, and recommend for training or promotions
  • Assist in attending to patients with critical history
  • Coordinate with case manager for proper diagnosis of patients
  • Manage out patient services
  • Take part in the selection process of new employees
  • Develop job description for recruitment process
  • Prepare reports and maintain record of same; update the reports on central database system also

Professional Skills

  • In depth knowledge of HR operations, welfare activities, and end to end recruitment process
  • Competent at conflict management, change management, recruitment process, and 360 degree performance appraisal
  • Strong knowledge of government labor policies
  • Computer forte: MS Office
  • Interpersonal skills
  • Communication and negotiation skills
  • Team management
  • Meticulous work approach

Academic Qualifications

MPM (Masters in Personnel Management)(2002 - 2004)
Jacksonville University, Millenia Blvd., Orlado, FL

BSW (Bachelors in Social Work)(1999 - 2002)
Gulf Coast College of Arts and Science, Wells Rd., Orange Park, FL


Appropriate references could be made available on prior request.


The details shared above by me are true in all aspects, and can be supported with adequate proofs, if required.

Signature: ####

Name: Opal H. PerezDate: April 28, 2012Place: Miami, FL

We hope that the information given above and the human services operations manager resume example is relevant and helpful for applicants in drafting a professional resume.

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