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Service Route Manager Resume

A sample of service route manager resume can be quick and effective reference tool for applicants who wish to explore career opportunities in hospitality or food industry. The services of this profile are required in food and beverage service outlets that serve food to customers at their premises. However, with growing popularity of fast food and the outlets who cater to such needs, services of service route manager and the team are much in demand in such outlets as well.

Service route professionals are backbone of food and beverage service outlets. They are a back-end team supporting the front end operations. The job of a service route technician or expert is to manage the entire end to end service of the food. He is responsible for delivery of right food in right way, at the right time, to ensure utmost customer satisfaction. He plays a pivotal role in ensuring entire operations are carried on smoothly. This requires a person to posses time management and hospitality skills, and ability to anticipate customer expectations. Along with these skill-sets, time management skill too is highly desirable in service professionals. For candidates willing to take up the challenging job profile, they need to express these skill-sets their service route manager resume, to present a promising candidature.

Example Resume, (For a candidate with prior experience)

Jose P. Zhang
3611 Cambridge Place
Maryland - 21218
Tel: (410) 516 2365

Career Objective

To work with a leading hotel or restaurant chain, where I can explore my skill-sets and bring my experience in managing service route to effective use, to contribute towards organizational growth and profit maximization, by ensuring utmost customer satisfaction.

Career Summary

An experienced hospitality professional with 6 years experience in managing back area operations of restaurants and other catering outlets, I have worked with fine-dining and fast food outlets, and have successfully handled service route operations, ensuring guests have a pleasant dining experience. Gaining comprehensive exposure to back area and front house operations, I have also managed end to end restaurant operations.

Work Experience:

Service Route Manager
2009 - till date
Oliver Garden Hotel (Seafood Retreat All Day Dining Restaurant)
Salisbury Blvd., Salisbury, MD
Duties and Responsibilities

  • To manage the operations at the back office
  • Coordinate with food production department for food pick-up
  • For A-la carte orders, make sure order is picked up with all accompaniments and cruets
  • Make sure repeat orders are dispensed at the earliest
  • Ensure that buffet counter is clean and dishes are filled at all times during the meal hours
  • Maintaining the right temperature of hot and cold food at the buffet counter
  • Assign duties and supervise the work of waiters and runners at the back area
  • Make sure that the server picks the food as per the bill (KOT - Kitchen Order Ticket)
  • To coordinate with other outlets for orders which require multiple pick up
  • Make sure food is served (plated) in right silverware by the kitchen
  • Ensuring that all service equipment and silver wares are stacked properly
  • To make sure all soiled dishes are cleaned and recycled quickly
  • Coordinate with kitchen to attend to special requests and complaints, if any
  • Assist restaurant manager in front of the house operations

Service Route Supervisor
2006 - 2009
222 Saratoga (Multi specialty restaurant)
Saratoga St., Baltimore, MD
Duties and Responsibilities

  • Ensure that the food is picked up at the right time from the kitchen counter
  • To coordinate between production department (kitchen) and service team for Order preparation, pick up, service and billing
  • Responsible for ensuring that food is picked up in right silver ware
  • Make sure that all accompaniments and cruets are carried along with the order at the time of pick up
  • Set the buffet for dinner in coordination with production department (Master Chef)
  • Prepare tags for dishes in buffet, and mark them as vegetarian and non vegetarian, visibly distinct
  • Make sure that back area is well organized and clear of any obstacles
  • Ensure soiled dishes are cleaned and replenished
  • Attend to special requests
  • Coordinate with all other teams for smooth operations

Academic Qualifications

MMH (Masters of Management in Hospitality)(2004 - 2006)
Cambridge college of Management, Rossville Blvd., Rosedale, MD

BHM (Bachelors in Hotel Management)(2000 - 2004)
Prince Georges Vocational college, Largo Rd., Upper Marlboro, MD

Professional Skills:

  • In depth knowledge of food and beverages, and their service standards
  • Eye for detail
  • Hospitality skills
  • Interpersonal skills


I, Jose P. Zhang, declare that the details provided above are true and correct in all aspects.

Signature: ####Date: April 25, 2014Place: Baltimore, MD

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