Call Center Executive Resume

Telephonic communication is an effective medium of communication. Earlier, before the advent of the communication technologies, businessmen used to contact people in person, and thereby gain customers for their organization. With new technologies coming into picture, it has become easier to search and contact the customers. Now-a-days BPO (Business Process Outsourcing) is a separate sector to accomplish these tasks; in common man's language it is "call center". This is a separate organization itself, though it is a part of the main initiative. Every organization needs to advertise and market its products, and what better way than calling the customers and explaining the products. There's other aspect to it too, it is not all about advertisement; but, the customer's can call and ask the queries about the product too: how to use?, how to install ? etc. Even you might have called up sometimes and asked about product queries. Imagine how difficult it would become if the shop were far away from your place! Call centers in a way are very helpful for the customers; but it can become annoying if you are flooded with calls for offers or new products. According to new regulations, customers can stop the cold calling anytime they want. A Customer Executive is responsible to look after all these things. To write a resume for customer care executive, you must have experience in call center field. A sample call center executive resume here presents an ideal resume.

Kris D. Miller
134 Marigold Lane
Coral Gables, FL 33134
Contact Number: 667-990-6655
Email address: KrisDmiller@teleworm.us

Career Objective:

To work as a Call Center Executive in an organization, where my knowledge and experience in this field is utilized.

Career Summary:

I have worked for 6 years in SS Tech Groups Pvt. Ltd. as a Business Analyst. I am currently working as a Call Center Manager in KJ Consultancy Services Pvt. Ltd.

Educational Qualification:

Executive MBA(Masters of Business Administration), University of Coral Gables, FL
Bachelors of Arts, University of Coral Gables, FL
Coral Gables Public school, High School Certificate, Coral Gables, FL

Work Experience:

Industry: KJ Consultancy services Pvt. Ltd.
Job Title: Call Center Manager
Duration: 3 years

Responsibilities:

Responsible to handle both inbound and outbound processing
Cold calling the customers
Training the freshers in voice modulation and explaining the products
Solving customer queries and doubts
Setting hourly call targets and supervising the teams
Being updated with the latest technologies in the market
Reporting the daily database readings and details to the Call Center Executive
Recruiting network engineers for maintenance and troubleshooting
To handle the queries of higher level, and if required, forwarding it to Call Center Executive
Coordinating with HR regarding the employee recruitment and attrition
Responsible to set the shift schedules, and send it to the respective teams
Responsible for risk management
Handling issues in case of low traffic rates
Responsible to maintain weekly traffic
To give presentations to the Call Center Executive, regarding the call traffic statistics during a month, and reasons if not achieved

Industry: SS Tech Groups Pvt. Ltd.
Job Title: Business Analyst
Duration: 3 years

Responsibilities:

To analyze the statistics database
To repost the final profit/loss in the call traffic
To suggest methods to improve the statistics to increase profits
To note the readings, and maintain an excel sheet
To train Junior Business Analysts
To prepare reports for daily, weekly, and monthly statistics
To suggest ways to increase the customer (targeted) area
Time to time checking of the performance of the employees
Responsible to check call recordings for training purpose
To be ready with alternative solutions, in case of extremely low traffic rates (risk management)

Certificates and skills:

Certification in SAP
Currently appearing for CRM (Customer Relationship Management) exam
Exceptionally good written and oral verbal skills

Achievements:

Won 1st place in inter-corporate traffic analysis competition
Was a member of risk management team in SS Tech Groups Pvt. Ltd.
Sprint award achiever in SS Tech Groups Pvt. Ltd.

Personal Information:

Date of Birth: February 7, 1977
Hobbies: Playing piano, guitar,singing
Languages Known: English, Sanskrit, German

References:

Deborah W. Cantwell
301 Doe Meadow Drive
Gaithersburg, MD 20877
Contact Number: 887-898-9686
Email Address: DeborahCantwell@teleworm.us
Samual S. Farrington
2384 Brookside Drive
Birmingham, AL 35209
Contact Number:656-997-5654
Email Address: SamualSfarrington@teleworm.us

Signature:

Kris D. Miller

You can refer the above resume to write a call center executive resume. Just observe the method of writing, and you will get an overall idea. Always keep a check on grammar usage and spellings.