Resume Samples
 Resume Samples    


Home » Executive Resume » Sample Call Center Executive Resume

Call Center Executive Resume

Telephonic communication is an effective medium of communication. Earlier, before the advent of the communication technologies, businessmen used to contact people in person, and thereby gain customers for their organization. With new technologies coming into picture, it has become easier to search and contact the customers. Now-a-days BPO (Business Process Outsourcing) is a separate sector to accomplish these tasks; in common man's language it is "call center". This is a separate organization itself, though it is a part of the main initiative. Every organization needs to advertise and market its products, and what better way than calling the customers and explaining the products. There's other aspect to it too, it is not all about advertisement; but, the customer's can call and ask the queries about the product too: how to use?, how to install ? etc. Even you might have called up sometimes and asked about product queries. Imagine how difficult it would become if the shop were far away from your place! Call centers in a way are very helpful for the customers; but it can become annoying if you are flooded with calls for offers or new products. According to new regulations, customers can stop the cold calling anytime they want. A Customer Executive is responsible to look after all these things. To write a resume for customer care executive, you must have experience in call center field. A sample call center executive resume here presents an ideal resume.

Kris D. Miller
134 Marigold Lane
Coral Gables, FL 33134
Contact Number: 667-990-6655
Email address:

Career Objective:

To work as a Call Center Executive in an organization, where my knowledge and experience in this field is utilized.

Career Summary:

I have worked for 6 years in SS Tech Groups Pvt. Ltd. as a Business Analyst. I am currently working as a Call Center Manager in KJ Consultancy Services Pvt. Ltd.

Educational Qualification:

  • Executive MBA(Masters of Business Administration), University of Coral Gables, FL
  • Bachelors of Arts, University of Coral Gables, FL
  • Coral Gables Public school, High School Certificate, Coral Gables, FL

Work Experience:

Industry: KJ Consultancy services Pvt. Ltd.
Job Title: Call Center Manager
Duration: 3 years


  • Responsible to handle both inbound and outbound processing
  • Cold calling the customers
  • Training the freshers in voice modulation and explaining the products
  • Solving customer queries and doubts
  • Setting hourly call targets and supervising the teams
  • Being updated with the latest technologies in the market
  • Reporting the daily database readings and details to the Call Center Executive
  • Recruiting network engineers for maintenance and troubleshooting
  • To handle the queries of higher level, and if required, forwarding it to Call Center Executive
  • Coordinating with HR regarding the employee recruitment and attrition
  • Responsible to set the shift schedules, and send it to the respective teams
  • Responsible for risk management
  • Handling issues in case of low traffic rates
  • Responsible to maintain weekly traffic
  • To give presentations to the Call Center Executive, regarding the call traffic statistics during a month, and reasons if not achieved

Industry: SS Tech Groups Pvt. Ltd.
Job Title: Business Analyst
Duration: 3 years


  • To analyze the statistics database
  • To repost the final profit/loss in the call traffic
  • To suggest methods to improve the statistics to increase profits
  • To note the readings, and maintain an excel sheet
  • To train Junior Business Analysts
  • To prepare reports for daily, weekly, and monthly statistics
  • To suggest ways to increase the customer (targeted) area
  • Time to time checking of the performance of the employees
  • Responsible to check call recordings for training purpose
  • To be ready with alternative solutions, in case of extremely low traffic rates (risk management)

Certificates and skills:

  • Certification in SAP
  • Currently appearing for CRM (Customer Relationship Management) exam
  • Exceptionally good written and oral verbal skills


  • Won 1st place in inter-corporate traffic analysis competition
  • Was a member of risk management team in SS Tech Groups Pvt. Ltd.
  • Sprint award achiever in SS Tech Groups Pvt. Ltd.

Personal Information:

Date of Birth: February 7, 1977
Hobbies: Playing piano, guitar,singing
Languages Known: English, Sanskrit, German


  1. Deborah W. Cantwell
    301 Doe Meadow Drive
    Gaithersburg, MD 20877
    Contact Number: 887-898-9686
    Email Address:

  2. Samual S. Farrington
    2384 Brookside Drive
    Birmingham, AL 35209
    Contact Number:656-997-5654
    Email Address:


Kris D. Miller

You can refer the above resume to write a call center executive resume. Just observe the method of writing, and you will get an overall idea. Always keep a check on grammar usage and spellings.

Accounting Resume | Administration Resume | Arts Resume | Communication Resume | Computers Resume | Education Resume
Engineering Resume | Executive Resume | Finance Resume | HR Resume | Legal Resume | Manager Resume | Marketing Resume
Medical Resume | Sales Resume | Science Resume | Services Resume | Social Service Resume | Special Resume | Student Resume
Technical Resume | Resume Cover Letter |

 Copyright © 2004 - 2014 All Rights Reserved