Field Service Engineer Resume

Apart from maintaining computer systems of the organisation, a field service engineer has to manage multi party network connections and most of these jobs will be done at the client's site. He or she must be aware of time management and knows which work is to be prioritised over others and at the same time, produce satisfactory services in respect of the clients.

A field service engineer should provide maximum service support for the customers and this service could be done through phone calls, personal visits, etc. He or she has to arrange for providing training to the existing field staff and perform service activities according to the policies and goals of the organisation. He/she has also to get ready all the service related issues and resolutions in document format for use and reference.

A field service engineer has to provide technical assistance and guidance to the junior engineers and new hires. He/she has to identify and troubleshoot the product service problems. He/she is also in charge of administrative duties such as preparation of quotations, placing supply orders and financial statements. A field service engineer has to update his/her knowledge in latest technologies and applications and maintain the company standards. He/she has to provide satisfactory customer services in a timely manner.

Holly R
2820, Fancher Drive
Dallas
TX-75202
USA
Phone: 214-243-5786
E-mail: HollyRPaulino@trashymail.com

Job Objective:

I am a technically skilled person with proven record and looking for the position of a field service engineer in a reputed organisation so as to develop my skills and be beneficial to the organisation in all respect.

Highlights of Qualifications:

• Highly experienced in computer applications and expertise in using VAX and UNIX, Microsoft Word, Excel, Access, Power Point and more.
• Possess excellent verbal and written communication skills to work for the clients at their sites.
• Proficient in all types of design patterns, including NET, C#, etc.
• Have good time management skills and have the ability to prioritise the assignments in order of urgency and merit.
• Proficient in MS office applications and web based applications.
• Have the ability to diagnose the defects and troubleshoot the problems.
• Have the capacity in preparing verification report and collect the feedback reports of the customers on the services provided by the organisation.

Professional Experience:

Present Position: Field Service Engineer
Company: ABC Solutions, Winter Park, FL
Period: From April, 2005 to till date

Responsibilities:

• Have provided technical assistance and customer service on site in the region itself and at some outlying regions.
• Responsible for investigating, identifying and troubleshooting the technical problems at the time of installation of systems and after start-up.
• Responsible for developing and recommending new products or upgrading the existing equipment, which meet the customer requirements and preferences.
• On demand from other departments, I have planned, programmed, conducted and executed assigned engineering work.
• Responsible for monitoring all project works and ensure that the policies, goals, applicable codes, engineering practices and company standards are strictly adhered.
• Responsible for forecasting future projects, planning for the execution of the same, estimating the costs and delegation of orders to the parties.

Professional Experience:

Position: Field Service Engineer
Firm: Global Software and Solutions, Corpus Christi, TX
Period: January, 2000 to March, 2005

Roles and Responsibilities:

• Had developed the applications, methodologies and strategies to manage advertising campaigns.
• Had developed necessary metrics, testing procedures and systems to measure the quality of work.
• Attended to the complaints of the customers immediately.
• Attended to the periodical maintenance work of the systems installed as per the contractual agreements.
• Had developed and performed installation and modification of the equipment within the allowed and assigned areas of responsibility.

Educational Background:

I Have a Master's degree in Information Technology from a University in South Carolina.
I have a Bachelor's degree in Computer Science and Engineering from a University in Texas.

References:

Will be produced on request

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