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Call Center Analyst Resume

A Call Center Analyst is a professional responsible for the maintenance, installation and trouble-shooting of the hardware and software devices. They are involved in all technical, analytical and administrative tasks such as prioritization, identification and resolution of incoming calls and emails to the IT (Information Technology) Department. When a Call Center Analyst receives a call, he/she tries to solve the problem himself/herself and if necessary passes the call to other personnel or Information Services Department. They solve the issues related to different systems and maintain the documents and records carefully. It can be said that these professionals evaluate the daily routine functions of the call center and ensure that the organization is working as per the planned standards. A call center analyst resume should be drafted keeping the above factors in mind.

A high school diploma is sufficient to apply for the job of a Call Center Analyst. You can have a diploma in information sciences, computer science or any other related field. An equivalent previous work experience would be helpful in getting an interview call from a prospective employer. Apart from these, qualification and skills, few certification in computer, will also be helpful when you are seeking for a job in the present market conditions.

Now, you might be thinking that how to proceed further towards your job search. You can start your job search by checking the job vacancies in newspapers, magazine and even online. Nowadays, seeking for a job online is the best option for a job seeker. Most of the employers advertise jobs online on different job portals and on their personal website too. But, before applying for a job you should also have an effective and job winning resume ready with you. Choose a template which is simple and easy to understand. Further, mention your job skills and previous work experiences in your resume. There are many sections in a resume such as contact details, objective, qualification, key skills, work experience, previous job responsibilities, achievements and reference. You should mention all these sections properly in your resume. These sections combine together and make your resume look effective and impressive.

Call Center Analyst Resume Example

Chris C. Melendez
837 Isaacs Creek Road
Jacksonville, IL 62650
(733) 541 7785

Career Objective

Looking for the position of a Call Center Analyst in an esteemed organization, where I can apply my skills and experiences towards the growth of the organization.

Key Skills

  • Possess excellent mathematical and analytical skills
  • Possess outstanding communication and interpersonal skills
  • Highly skilled in using tools to troubleshoot the issues of networking
  • Able to learn the new computer technologies quickly
  • Able to work individually as well as in a team
  • Good at documenting the technical processes and procedures
  • Able to work under diverse working conditions
  • Capable to work in both day and night shifts

Work Experience

Company: Techqvocan Incorporations, California
Designation: Call Center Analyst
Duration: September 2010 till date

Roles and Responsibilities:

  • Attend inbound calls and respond to emails related to IT problems and issues.
  • Regularly monitoring the software such as MS Office, Outlook and business enterprise software.
  • Responsible to check the hardware issues such as desk phones, connectivity, external devices and smart phones.
  • Responsible to install hardware and software and make sure it is running efficiently.
  • Regularly monitoring the internal systems and its working efficiency.
  • Remain up to date with newly developed hardware and software.
  • Produces documentation for various procedures and applications.
  • Responsible for maintaining departmental policies and procedures.

Company: Unizim Incorporations, California
Designation: Call Center Analyst
Duration: July 2008 to August 2010

Roles and Responsibilities:

  • Responsible to make sure that all the hardware and software related proceedings are working efficiently.
  • Attending the calls and passing it to technical departments when needed.
  • Regularly monitoring the functioning of the software such as MS Office, Outlook and business enterprise software.
  • Regularly checking the networking connection of the Internet and the PC's.
  • Responsible to update the software regularly to have better efficiency.
  • Responsible to report to the higher management in case of any big issues.
  • Coordinating with the other members of the team in completing different projects.

Educational Qualification:

  • Completed (B. Tech) Bachelor's in Technology from Alfred University, Los Angeles, California, in the year - 2008.
  • Completed Diploma in Computer Science from Alfred University, Los Angeles, California, in the year 2004.
  • Completed High School from Saint Michael's Academy, Los Angeles, California, in the year 2001.


Donald L. Coughlin
(Call Center Analyst)
Ranholding Incorporations
1533 Kembery Drive
Elk Grove Village, IL 60007

The sample of a call center analyst resume has been given above to help you craft an effective and job winning resume. You can even customize and use it, in order to apply for the job of a Call Center Analyst.

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