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Application Support Analyst Resume

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Application support analyst is a product support professional who provides guidelines and instructions in the use of a particular product and its application. The product can relate to information and technology, mechanical products, automotive products, and so on. The field is a combination of the product knowledge along with the application procedures.

The duties of the application support analysts working in the domain of information technology include providing application support in computer systems, conducting performance tuning, handling platform scaling and platform monitoring, preparing technical documentations, identifying and solving re-curing technical issues, developing incident management procedures, maintaining database infrastructure, developing and implementing software for business application, designing specifications for information systems, system configurations, monitoring network storage, testing computer sub systems and components, and developing standard software development methodologies.

The job of an IT application support analysts requires extensive knowledge of information technology systems and applications, development methodologies, information modelling tools and standard operating procedures. Good communication, analytical, and troubleshooting are some of the essential skill sets required for the position. The role demands a bachelor's degree in computer science.

Application Support Analyst Resume

Richard Roosevelt
765 Hammond RD, Apartment# 78
San Diego, California 92101
Cell: (123)-619-0516

Career Objective:

Hands on experience in developing and supporting IT applications for diverse purposes. Seeking a challenging opportunity as an application support analyst in an established organization

Core Competencies:

  • In-depth knowledge of information technology systems, system application, monitoring tools and techniques
  • Extensive knowledge of server concepts, database programming, and application development frameworks
  • Comprehensive knowledge of information modelling tools and standard computer operating procedures
  • Possess strong troubleshooting, analytical, and communication skills
  • Hands on experience in project management and developing application framework for various projects
  • Ability to work in a dynamic environment and handle multiple tasks to meet deadlines

Work Experience:

Organization: Amec Inc, California
Duration: July 2011 till date
Designation: Application Support Analyst

  • Perform the tasks of implementing system improvement procedures, defining operating guidelines, and developing software to meet business requirements
  • Assigned responsibilities of handling system analysis activities and configuration of systems
  • Responsible for identifying and eliminating risks to ensure proper functionality of the computer systems
  • Handle responsibilities of monitoring network applications and maintaining database infrastructure
  • Responsible for documenting operational and installation guidelines for the support staff
  • Assigned responsibilities of monitoring network storage and network platforms

Organization: General Group, California
Duration: July 2009 to June 2010
Designation: Junior Application Support Analyst

  • Assigned the tasks of identifying and diagnosing system failure and application issues
  • Performed responsibilities of assessing the requirement of the application to develop appropriate software platform
  • Handled the tasks of maintaining system applications and conducting quality assurance testing of system applications and platforms
  • Responsible for handling administrative tasks as required

Educational Summary:

Bachelor of Science in Computer Engineering
California Engineering College in the year 2009

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