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Client Service Manager Resume

An effective sample of client service manager resume can prove to be an effective and useful source to gather the required information which, if shared in the resume, would help in casting a strong impression on the recruiter and presenting a promising candidature.

Client service and customer service are often use interchangeably and carry almost the similar meaning as well. However, from a professional perspective, they are not the same. While client is someone who supports your business, a customer or consumer is the end user of your products and services.

With the growing competition, customers have become as important as clients and the term customer service is gradually being replaced by client care or client service. Another difference may be identified from the industry type as well. In some industries, clients are customers and in others, they both may be separate entities. For instance, for software companies, their clients are their customers as well, in which case they directly use the products and services. Consider a bank buying CRM software from an IT firm, which uses the software for its own use. In another case, an airline company has travel agents as its clients while flight passengers are its customers. This difference should be kept in mind while drafting the client service manager resume, so as to draft it in a relevant and influential fashion.

You may learn from the below given sample of client service manager resume how to draft an inciting resume, which precisely presents what an employer expects from an ideal candidate. For detailed information on resume layout and its content, please refer to the client service manager resume example given below.

Hashan J. Fennell

528 May Street
Kentucky - 41647
Phone: (606) 377 5098

Career Objective:

In the quest of receiving challenging assignments, where I can effectively use my experience and knowledge towards client service management and contribute towards organizational growth by successfully delivering the assigned job responsibilities.

Professional Profile:

An experienced client service management professional with 7 years of experience in the airline industry. I have worked for different projects aimed at business development through quality and consistent client service. With experience of managing relations with more than 70 clients and proficient skill-sets developed over the years, I have successfully managed client service teams of 25-30 members, all working towards the improvement of business operations and client service experience, through process development and effective people management.

Core Competencies:

  • Knowledge of developing strategic plans for signing long term service contracts with corporate clients
  • Expertise in conceptualizing service procedures and plans for smooth execution
  • In-depth knowledge of research and analytical tools for acquiring necessary information for improving service cycles
  • Skills in establishing customer retention strategies through customer feedback and analysis of service operations
  • Experience in categorizing service steps and identifying quality standards for the same
  • People management and manpower planning
  • Knowledge of developing training modules
  • Knowledge of market trends and changes in competitor and client behavior
  • Ability to plan strategies for cost minimization and productivity optimization

Occupational Contour

Jun' 2012 to till dateClient Manager Lufthansa Airways
Apr' 2010 to Jun' 2012Assistant Manager (CR)Lufthansa Airways
Dec' 2009 to Apr' 2010Senior Client Service ExecutiveAir Canada
Mar' 2007 to Dec' 2009Customer Care Executive (Corporate)Air Canada

Work Experience:

Assistant Manager (CR)
Promoted to
Client Manager
Lufthansa Airways, Commercial Dr., Lexington, KY
(2010 - till date)
Scope of Responsibilities

  • Manage the entire portfolios of corporate clients
  • Negotiate and sign contracts with corporate clients for mutual business support
  • Develop strategies for business expansion and revenue generation
  • Assist in the preparation of training plans and manuals for new employees
  • Execute employee empowerment policies
  • Analyze operation processes for improving operational efficiency and employee productivity
  • Research on market trends and competitor strategies
  • Develop feedback forms and conduct interviews with corporate customers for gathering relevant information
  • Review service processes and procedures for identifying the scope of improvement
  • Prepare SOPs (standard operating procedures) for the customer service department and ensure its compliance
  • Work towards the retention of existing clients and develop long term relations
  • Take necessary comments and recommendations to be used for marketing services for new clients
  • Ensure that the organizational policies are in line with all office and corporate policies

Customer Care Executive (Corporate)
Promoted to
Senior Client Service Executive
Air Canada, Airport Rd., Debord, KY
(2007 - 2010)
Scope of Responsibilities

  • Responsible for handling corporate relations with high net worth clients
  • Ensure that the agreement terms and conditions are adhered to in all aspects
  • Responsible for handling corporate inquiries and complaints
  • Prepare bills and invoices for clients and ensure their timely settlement
  • Responsible for 'on time' execution of plans and strategies
  • Maintain a record of all agreements and monitor their implementation
  • Negotiate with clients for the renewal of agreements
  • Update crucial information in the central database and on the official website, which is to be reviewed by concerned parties, including clients
  • Coordinate with other team members for ensuring smooth running of the operations

Academic Qualifications:

MBA (International Business)
(2005 - 2007)
Galen College of Business, Zorn Ave., Pleasure Ridge Ark, KY

B.Com (Accounts)
(2002 - 2005)
Boyce College, Lexington Rd., Louisville, KY

Other Courses

IATA Diploma
(2005 - 2006)
IATA Airline Ticketing Course
(2006 - 2007)


Suitable references would be made available on prior information.


I hereby declare that the above credentials are true in all aspects.

Signature: ####

Name: Hashan J. FennellDate: May 14, 2012Place: McDowell, KY

We hope that the above shared client service manager resume example meets your requirements and you are able to draft a unique, personalized, and striking resume for applying for your desired client service manager job.

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