User Support Analyst Resume Cover Letter

A user support analyst's resume cover letter should be designed in such a way so that it adequately exhibits the candidate's ability to investigate, understand, and resolve various issues pertaining to computer software, applications and hardware as well as provide accurate information for several inquiries from clients and customers, related to a specific software, application, operating system etc. While the cover letter displays the candidate's technical skills effectively, it should also highlight his/her communication skills, analytical skills, and troubleshooting skills, in order to convince the reader into considering the candidate as desirable for the position vacant.

Some points to be remembered

Your cover letter, being the first point of contact with the employer, needs to be cautiously constructed to create the desired impact, aiming to express your skills and abilities beneficially, so that the recruiter gets a somewhat clear idea of your capabilities and in turn facilitate his/her decision in offering you an opportunity of an interview. Always remember that your cover letter should be addressed to a specific person from the human resources department and not to the department in general. Also, make sure that you customize your letter in such a way that it compliments your resume, while serving as an effective introduction to your profile.

Contents of your cover letter

As far as the layout of a user support analyst cover letter is concerned, you need to include a healthy introduction, a gripping main body consisting of information regarding your technical skills and previous job responsibilities, and a perfect conclusion that would give a concrete reason for the recruiter to consider you as a desirable candidate above several others.

• Your introduction should briefly mention how you came to know about the job vacancy, while giving a short introduction to your academic and professional qualification
• Following your introduction, briefly include the essential points pertaining to your technical and transferable skills and abilities, remembering to relate them to your education or prior work experience
• Include a few significant activities that you were involved in, during your previous/current employment
• Your conclusion should be strong enough to impress your reader. Include a sentence or two to mention what you will offer to the employer, if you are given an opportunity to become a part of their team and serve the company.
• Finally, thank the reader for showing his/her interest and having spent his/her valuable time on your application to conclude your letter effectively

Given below are free samples of user support analyst resume cover letters, which would assist you in the seemingly difficult process of writing a convincing cover letter, to compliment your resume and enhance your job application.

1. User Support Analyst Resume Cover Letter Sample (for experienced candidates)

To
Ms. June Havens
Human Resources
POS Technologies Corp.
29 Carolyn Circle
Irving, TX 75061

Sub: Job application for the position of User Support Analyst - L2

Dear Ms. Havens,

As a response to your job advertisement posted on www.texasjobs.com, I hereby put forth my application for the position of an L2 User Support Analyst, within your organization. I have graduated from the Houston City College of Science, in the stream of Computer Applications, in the year 2009. I have been working as a Technical Support Executive - L1, in Javelin POS Solutions, since Dec 2009.

Throughout my stay in Javelin, I have been subject to handling calls and e-mails from clients and offering them resolutions for issues faced, related to the functioning of Point Of Sale applications. I have acquired adequate knowledge in database management using SQL Server Express, remote desktop troubleshooting, installation and upgrade of various software and applications, hardware and software evaluation etc, which has brought me to a point where I am willing to accept more challenges, while exploring deeper into the issues related to the maintenance of Point Of Sale applications.

Besides, I also possess excellent verbal and written communication skills to facilitate effective communication with clients and customers, thereby providing accurate technical solutions with ease. Moreover, I am also proficient in speaking foreign languages like Spanish, Russian, and German. I also have a fair hand in technical writing, as I have been working from home for GB Technical Contents Pvt. Ltd. for over 5 months.

I am willing to be a part of your team and utilize my leadership and troubleshooting skills to increase the efficiency of your technical support team, thereby developing the quality of the maintenance and support, ultimately offering my assistance in ensuring client satisfaction.

I request you to provide me with an opportunity to serve your organization to facilitate its growth within the market, while acquiring more knowledge and developing my skills to move towards excellence in the field of IT.

You will find detailed information of my academic and professional qualification, along with my contact details, in the resume attached herewith. You may contact me between 8am and 7pm during weekdays, if you wish to discuss my application in detail.

I would like to take this opportunity to thank you for your time and interest in my application.

Sincerely yours,

Lauren Brown

Enclosure: Resume

2. User Support Analyst Resume Cover Letter Sample (for candidates without experience)

To
Mr. Theodore Dotson
2316 Dane Street
Liberty Lake, WA 99019

Sub: Job application for the position of User Support Analyst - L1

Dear Mr. Dotson,

I recently viewed your company's profile in www.jobremedy.com, and I came to know about the recruitment process taking place; I would like to apply for the position of an L1 User Support Analyst, within your organization.

I have graduated from the Oxford House College of Science and Technology, in the field of IT, in August 2011, and have been placed in grade B after my final assessments. As a recently graduated candidate, I am fresh with the knowledge of information technology, driving me towards encountering challenges that would help me explore IT, while acquiring more knowledge and developing essential skills that would prove to be a fulcrum for my advancement.

Through my education, I acquired adequate knowledge in the use and maintenance of various software and applications by means of database management, remote desktop troubleshooting etc, while developing a clear understanding in word processing, statistical data analysis, programming languages, network services etc.

Besides, I possess excellent inter-personal communication skills, analytical skills, and extensive knowledge of various troubleshooting techniques that would help me in carrying out my roles efficiently, aimed at developing and sustaining the quality of technical support and maintenance, eventually leading to customer satisfaction, thereby offering my assistance in the organization's progress.

Kindly consider my application favorably and allow me an opportunity of an interview, so that I can express my interests and abilities effectively, which would give you a clear idea of my capabilities and facilitate in your decision of hiring me.

You may contact me anytime during the week to schedule an appointment for an interview. You will find detailed information of my academic background along with my contact details, in my resume attached herewith.

Thanking you.

Yours sincerely,

Carol Martin

Enclosure: Resume

While referring to the above examples of user support analyst resume cover letters, be sure to avoid copy-pasting the entire content, for that will make your cover letter seem generic. Use it as a reference only and try to make your letter as a personal message to your reader.