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Home ›› Services Resume
›› Sample Customer Service Manager Resume
CUSTOMER SERVICE MANAGER
In this sample customer service manager resume, background summary gives a snapshot of candidate's work personality. Work experience is emphasized, while limited education is de-emphasized.
John Bravo
788, Square 23 Street
Ashville, NC, 8799
(156)565 6787
OBJECTIVE
Position as a customer service manager to utilize my related skills, knowledge and experience in the enlargement of organization.
COMPETENCIES / SKILLS
- Have huge experience as customer service manager.
- Provide outstanding customer service.
- Open and clear communicator.
- Recognize and provide clients needs.
- Develop a customer service policy for company.
- Able to work with others to reach a resolution.
EMPLOYMENT
City Financial, Los Angeles, CA (2003 - Present)
Customer Service Manager
City Financial, Boston, MA (1995 - 2003)
Customer Service Representative
Responsibilities and Duties:
- Provided help and advice to customers with the help of products and services.
- Handled customers with the help of telephone, email, letter and face to face.
- Delivered outstanding customer service to new, existing and returning customers.
- Maintained the records of customer communications.
- Communicated with other managers to discuss possible improvements to customer service.
- Returned funds or compensation to customers on correct time.
- Developed feedback or complaints procedures for organizations.
EDUCATIONAL QUALIFICATION
- Bachelor Degree in Management from Alcorn State University, MS (1994)
- Have knowledge of budget management and strong IT and CRM knowledge and skills.
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