Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

OBJECTIVE

A diversified position where there is a need for an organized, communicative individual skilled in interacting with, selling to and/or training company/customer personnel.

SUMMARY OF QUALIFICATIONS

• Over five years of experience in telemarketing, tele-interviewing and customer service for projects involving industrial, commercial and consumer products, communications, and license regulatory issues.
• Well organized, good time manager and persistent in achieving or exceeding set objectives.
• Excellent communication skills and the ability to interact with people in sales, training, fundraising and other programs for profit and/or non-profit corporations.

EXPERIENCE

TELE-INTERVIEWER The Telemasters, Inc., Tazoo City, MS

• For this data collection/research company, call companies throughout the United States, establish correct contact, update records, and conduct telephone interviews for a variety of surveys dependent upon client needs.
• Train new tele-interviewers on effective interviewing techniques for completion of questionnaires.
• Responsible for calling prospective customers to explain type of service or merchandise offered.
• Utilize telemarketing techniques to persuade customers to purchase or follow-up on products or services available.
• Record names, addresses, purchases and/or reactions of prospects solicited: used city and telephone directories to develop lists of prospects.
• All positions require ability to interact with people in a wide variety of work or community environments to obtain accurate data upon which research and/or sales projections are based.

EDUCATION

University of Southern Mississippi, Hattiesburg, MS
Bachelor of Science in Elementary Education (With Honors), 1989
Cumulative average: 3.5/4.0