Mike Boyle
288, Palisade Avenue
Jersey City, NJ 07306
(201) 555 2938

Willing to do the job in the field of Retail in a well established Retail firm and apply all my skills and experience for the growth of the organization.

BASS PRO SHOPS
HARRISBURG, PA United States

• Sold product, product knowledge and customer service.
• Managed day-to-day store operations by ensuring all company policies/procedures are followed and that store wage and sales goals as well as operational expenses are controlled or met, as applicable.
• Maintained proper inventory controls, facilitate inventory transaction.
• Ensured adequate staffing at all times, by appropriately scheduling staff based on business trend and making any necessary seasonal adjustments, within wage goal/budget.
• Developed all employees by training them in the following: Product Knowledge, Brand Recognition, Selling Off the Wall, Customer Service standards, Sales Standards/Conversions, Merchandising standards and all company policies/procedures.
• Responsible for assigned Store exceeding Comp Sales (where applicable) and Sales Plan by training and coaching employees to focus on increased multiple pair selling in each multiple location.
• Supervised employees by enforcing policies/procedures by documenting disciplinary actions, performance evaluations, and reporting incidents to Human Resources and Management regarding any violations of company policies/procedures and preparing related documentation.
• Ensured store’s visual standards are met at all times by ensuring the proper mix and proper depth in key SKU’s and by identifying store’s needs by using and analyzing vendor sales reports and/or altering sales floor layouts (displays) and making recommendations to DM.
• Found new and exciting ways to attract customers by reviewing promo sign packages and making recommendations to DM.

• Diploma in Retail management, Bryn Athyn College of the New Church (PA)

• Ability to read and interpret documents such as safety rules, policies/procedures, and operating and maintenance instructions.
• Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Hands on working knowledge of retail systems, human resources best practices and operations.
• Have customer service experience, professionalism and personable manner.
• Proficiency in computers.