Mike Boyle
288, Palisade Avenue
Jersey City, NJ 07306
(201) 555 2938

To attain a career orientated location with a constant and increasingly rising company. To accomplish financial immovability for my family.

• As Deputy Superintendent of the agency of Staff Services, reengineered the Department's training function to be more compatible with the new policing strategy.
• As leader of the Collective Bargaining Team, successfully concluded the most recent FOP, AFSCME and Unit II contract negotiations providing needed management flexibility critical to the Department's future re-engineering efforts. Currently leading the Department team in the first-ever contract negotiations for the Sergeants', Lieutenants' and Captains' collective bargaining units.
• Expert in computer skills like Lotus Smart Suite and Lotus Notes, WinNT 4.0 workstation and server, Windows for Workgroups, Win95, DOS, MS Office - Word, Solaris , Excel, Schedule Plus, Power Point, Microsoft Exchange, DPU call tracking program, Eudora email, Netscape, MS Internet Explorer, HTML, All Harvard Graphics products, Quicken for DOS - all versions, Quicken for Windows - all versions.

Instructor

Agreement Instructor for The Training association - voyage the U.S. instruction courses for many Sun SES and clients. Curriculum taught includes Expert, Planning DSAP, and Directory Server Analysis, Configuration and Porter Server 3.0 Installation. As well incorporated in this teaching was classroom system. This involves establishing the server's product; authenticate systems for the lab environment and prepping for board work is appropriately configured.

Feedback Manager

Business Lotus observations Database superintendent - Daily Administration of the business customer. Developing and testing new and innovative technology. Propel announcement to the Business associates when Feedback was acknowledged. Accumulate, distributing and arrangement of monthly and bi-monthly information pertaining to industry associate input. Daily client phone call or email or any other type of communication.

Technical Services Manager

Assist Desk Manager- corresponded with more than 60 CSR's on a daily source. Daily investigation of numbers created by only one CSR's on several desks i.e. ACD, AUX and ACW. Daily based conversation with initial Line Client administrator. Appropriate hiring, terminations and translations of employees. Offered awards for good presentation. Supported client with any Assist Desk issues our employees could provide. Daily analysis for employees as well as career construction.

Team Lead/Account Manager/Technical Support

Comprehensive team arrangement, daily estimation for client bill listing, appointing of employees, preparation for new workers, call supervising, technical writing for ISO 9000 processes, reviewing client agreements, call escalation, daily client contact, weekly reporting via email, establishing, conducting team meetings, and weekly meetings with the call center manager, maintaining and developing a level of thoughtful and connection with individual team members.