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Telemarketing Director Resume



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TELEMARKETING DIRECTOR

In this sample telemarketing director resume, percentages and dollar amounts quantify candidate's accomplishments. Specifically citing number of employees supervised draws attention to candidate's leadership abilities.
Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

PROFESSIONAL OBJECTIVE
Seeking a challenging management level position in Marketing/Telemarketing.
CAREER HISTORY
1989-Present DURITZ, INC., Mentele, PA
Director of Telemarketing
Solely responsible for 6 cold call sales generation centers, with a staff of 60 persons. 1989 estimated cold call generated revenues: $2.8 million. Manage media department to coordinate overall sales efforts.
  • Recruit, interview, hire and train management staff; develop performance incentives; review staff production periodically through meetings with office managers.
  • Expanded the Telemarketing division from one office with staff of 8 to present size and scope within 3 years.
  • Develop all telemarketing scripts and assist in development of all print and radio marketing; monitor reply performance and develop improvements based on industry trends.
  • Initiated and established a Quality Control department to verify sales appointments; reduced the number of unproductive sales calls.
  • Organized and established division responsible for $2.5 million in sales annually.
  • Coordinate telemarketing efforts with the Media Manager, Director of Sales and company president; provide input on all company marketing strategies.
  • Designed new tally sheets for centralized reporting system.
  • Improved performance of Telemarketing division for $60,000 net in 1988 to present $2.8 million; reduced average Cost-of Lead from 55% to 40%.
1985-1989 LYNWOOD MARKETING, INC, Glenn Willard, PA
Sales Manager
  • Oversaw and directed 40 sales staff and 8 clerical assistants.
  • Developed sales promotions and staff incentives; conducted all shift meetings.
  • Wrote classified advertising and recorded ad response.
  • Controlled sponsor relations, lead control, payroll preparation.
EDUCATION
ALLEGHENY COLLEGE, Allegheny, PA
Bachelor of Science in Marketing, 1985
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