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Warranty Manager Resume

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The duties of a warranty manager include arranging replaced parts to deliver to customer sites, processing warranty papers, preparing and maintaining customer service records, reconciling product warranty receivables, preparing reject materials list, providing clerical and administrative support, reviewing rejected materials submitted by dealers, managing and overseeing staff performance, coordinating with the dealers and customers to solve and close warranty issues, tracking the status of warranty issues, developing warranty response procedures, performing initial analysis of product warranty and service issues, organizing meetings with customers on warranty cost issues, building and maintaining effective customer service, developing guidelines for warranty replacement, assisting service technicians, evaluating the field service issues, and many more.

It is required for a warranty manager to possess good knowledge of product and product servicing techniques. The job demands sound knowledge of the best practices of product replacement and warranty guidelines. A bachelor's degree is mandatory to obtain the position of a warranty manager. A warranty manager should possess sound technical, troubleshooting, management, and customer service skills.

Sample Warranty Manager Resume

Richard Adams
9900 Woods Lane, Huntington, Florida
Cell: 258-782-9023


Looking for a position as a warranty manager with the aim of providing excellent technical and customer service support in a prestigious organization

Job Knowledge & Core Competencies

  • Hands on experience in product warranty claims and original equipment manufacturing standards
  • Extensive knowledge of warranty strategies, business administration, and warranty claims processing
  • Diverse knowledge of planning and implementing warranty business strategies
  • Knowledge of Microsoft Office applications with proven management and negotiation skills
  • Possess excellent interpersonal, communication, planning, and organizational skills
  • Strong leadership with excellent problem solving and analytical skills
  • Ability to solve complex issues and with strong project management skills

Work History

Organization: Telbsin Product, Florida
Duration: Warranty Manager
Designation: 2011 till date

  • Handle the tasks of checking the rejected products and return the rejected claims of the dealer
  • Assigned the responsibilities of monitoring and evaluating the product development and maintenance staff
  • Perform the tasks of preparing documents of warranty conditions and product preventive maintenance procedures
  • Handle the responsibilities of providing corrective actions plans and represent Telbsin Product to distributors
  • Assigned the tasks of updating product knowledge and warranty claim rules and regulations to customers and dealers
  • Responsible for ensuring that the product meets the quality standards

Organization: GLG Product, Florida
Duration: Assistant Warranty Manager
Designation: 2009-2010

  • Assigned the tasks of providing guidelines to customers in filling warranty forms and in signing terms and conditions
  • Handled responsibilities of coordinating with the production staff in developing product warranty policies and procedures
  • Responsible for sales and promotion of products as well as provide assistance to customers in completing paperwork and update customers as needed
  • Performed the responsibilities of coordinating with dealers and customers to solve and close warranty issues
  • Handled the tasks of responding to customer queries on product issues as well as provide solutions in a timely manner


Will be pleased to provide upon request


Bachelor's Degree in Engineering
Florida Engineering Centre, 2009

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