Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

OBJECTIVE

Management position requiring strong communications, sales, supervisory and customer relations skills in the field of Financial Services.

EXPERIENCE

THE SHERWOOD CORPORATION, Bremerton, WA
Telecommunications Director
1991-Present
Successfully manage 80 Problem/Resolution Telephone Representatives. Develop and implement customer service procedures. Responsible for year-end positive variance of 35.2 million budget.

Manager, Problem Resolution Center
1989-1991
Effectively developed rotational instruction for inbound telephone managers and supervisors. Areas included Account Analysis. Trading Support, Management Support and Payments.

Manager, Telephone Operations
1988-1989
Planned and scheduled 24-hour operations and ongoing training for 600 telephone representatives at new operations center in Bremerton. Relocated from native Vermont as part of start-up team.

Supervisor, Retail Sales, Woodstock. VT
1987-1988
Promoted to supervisor of 15-30 representatives. Responsible for individual and group performance and productivity.

Telephone Representative
1986-1987
One of the first Sherwood telephone representatives to be fully cross-trained in sales, customer service, and mutual fund trading.

EDUCATION

Heritage College, Toppenish, WA
Bachelor of Science Candidate.
History/Political Science Major
Estimated completion, December, 1996