Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

• Expertise encompasses all phases of Field Service support and reports including: Labor distribution, contract, billable and warranty service report processing, expense, accounts payable, parts orders, warranties, repairs, maintenance orders and related documentation.
• Effectively provide administrative support to District Service, Zone Manager and Service Technicians.
• Extensive customer contact in troubleshooting, and resolving problems pertaining to service disputes or service contract renewals.

SERVICE COORDINATOR
Western Services Group, Oakland, CA

• Provide administrative support to District Service Manager and 6 Service Technicians servicing approximately 200 hospitals. Train and supervise assisting personnel.
• Monitor open incidents, report calls and maintain and monitor Field Service Engineers tracking logs.
• Involved in daily contact with customers to troubleshoot and resolve problems pertaining to billing, unpaid tax balances, excessive charges or short payments, warranties, service contract renewals, and other service-related matters while maintaining good customer relations.
• Generate and maintain service-related and quotation correspondence. Process contract proposals, agings, contract agencies, and contract terminations. Prepare warranty certificates to assure issuance of commissions to correct salesmen.
• Maintain Return Authority log encompassing credit, inventory and repair exchange inventory, and issue or monitor credits to service customers.
• Audit travel and expense reports, process general vouchers, hours for payroll and purchase orders for vendors.

ACCOUNTS RECEIVABLE/CREDIT & COLLECTION AGENT
Sampson and Company, San Francisco, CA

• Advanced from Accounts Receivable Clerk to progressively responsible positions involving finance, credit/collection, and record keeping for domestic and foreign markets.
• Responsibilities included: Cash receipts, disbursements, adjustments, closings, preparation of worksheets, computer input, and projection of cash flow.
• Handled collection for one parent company and three subsidiaries. Decreased outstanding accounts receivable balances substantially and retained excellent customer relations.
• Directed credit investigations. Successfully resolved all disputes.

Santa Clara University, Santa Clara, CA
Bachelor of Arts Degree, Human Services, 1978
Minor: Business