Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

BACKGROUND SUMMARY

Extensive experience in customer relations with a major manufacturer of electronic kit products. Special program management skills utilizing the team concept for product development. Program manager for successful federal contracts and the development of four commercial micro computer systems.

CAREER HISTORY

RICOCHET DATA, Shawnee, OK
Program Manager
Develop and coordinate short- and long-range plans for the design and introduction of new microcomputer products.

• Create work breakdown structure. Identify required resources.
• Develop master charts to track major milestones and critical path activities.
• Served on a management task force assigned to develop a set of work instructions for the introduction of outsourced products.
• Reduced product time to market by 25%.

LORENZ COMPANY, Oklahoma City, OK
Computer Sales Coordinator
Provided customer assistance in selecting the computer components best suiting their requirements.

• Evaluated customer needs and recommended the best hardware and software solution.

Retail Store Manager
Managed the Lorenz factory retail store providing sales and service for over 200 products.

• Generated gross annual sales in excess of $2 million for four consecutive years.
• Managed a sales and service staff of eight people.
• Provided superior customer service and support.

Product Technical Consultant
Provided technical consultation to customers via telephone and letter on any problem they might experience during the assembly and operation of their kit.

• Maintained sixty to eighty customer contacts per day.
• Developed an in-depth technical knowledge of the product line.
• Improved customer relations.

EDUCATION

Oral Roberts University, Tulsa, OK
B.A. Management, 1984

Phillips University, Enid, OK
Certification: Broadcaster Transmitter Service
Certification: Radio and Television Service