Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

SUMMARY OF QUALIFICATIONS

• Self-motivated; able to set effective priorities to achieve immediate and long-term goals, ensure smooth work-flow and meet operational deadlines.
• Developed interpersonal and communications skills, having dealt with a diversity of professionals, clients, and staff members.
• Computer-trained: WordPerfect, Lotus 1-2-3, FileMaker.

PROFESSIONAL EXPERIENCE

CARTER FINANCIAL SERVICES, Chester, PA
Operations/Staff Manager, Corporate Finance Group, 9/94-Present
Provide short-term assistance to areas with unexpected volumes; assist with procedure writing, work flow analysis, and special projects. Assist in restructuring of work processing; prepare monthly quality analysis reports on team productivity.

Supervisor, Transaction Processing Department. 1/93-9/94
Hired, trained, and supervised staff of 12; maintained employee records, performance evaluations, and recommendations. Ensured timely processing of client/shareholder transactions.

Supervisor, Research Department, 8/92-1/93
Supervised staff of 10. Analyzed research requests; allocated work; microfilm activities and maintenance of film documentation and archive inventor)- records.

CHESTERTOWN INSURANCE COMPANY, Chester, PA
Sales Agent
Developed, implemented, and coordinated life/health insurance programs for clients; counseled clients on program benefits provided by respective employers.

EDUCATION

CARTER FINANCIAL SERVICES, Chester, PA
Operations Management Training Program, 3/94-9/94

WIDENER UNIVERSITY, Chester, PA
B.A. History, 1992

PERSONAL

Willing to travel and/or relocate.