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Collections Manager Resume

Job Description:

Apart from holding the responsibility of revenue collections, a collections manager must also possess organizational and administrative skills, efficiency in customer services and management skill to run a collection department successfully. He or she has to oversee all areas of collections, credits and financial dealings of the organization. He/she must have the capacity to review credit applications, accounts of the customers, appraising credit reports, handle the excess payments and ensure the flow of revenue.

A collections manager should ensure that the employees in the collection department follow the collection policies and procedures laid down by the organization. In many companies, a collection manager plays a dual role as a collection manager as well as a credit/collection manager. The credit/collection manager has to take responsibility of revenue collections as well as supervise the accounts receivable and financial reporting also.

A collections manager instructs, manages and coordinates the work flow of the collection staff and supervisors, in his/her assigned areas. He or she is solely responsible for the collections department and giving training to the new employees. He/she has to ensure that there is no deviation from the policies and procedures of the organisation, when the employees are at work. A collections manager has to maintain and document all the financial transactions perfectly for statistical purposes and preparing analytical reports.

Dennis D
1699, Kimberly Drive
Oak Brook
Phone: 630-549-9541

Job Objective:

As I am experienced in the collections field, I am looking to get a collections manager post in a reputed firm to use my skills and knowledge.

Highlights of Qualifications:

  • I have considerable experience in collections management and accounts dealing.
  • I have good exposure to computer applications Microsoft Office applications such as Excel, Word and Windows-2000 and more.
  • I am thorough with the procedures of collections, lending procedures and practices.
  • I can deal with credit finance, mortgage deals and consumer collections and have deep knowledge in credit reporting laws and requirements.
  • I have fully understood the collection industry changes and their impact to the businesses and can constantly monitor them.
  • I can execute, monitor and enforce the corporate financial policies and procedures among the staff and implement them.
  • With my decent approach, I can manage the customers of complex nature.
  • I have the ability to analyze the problems and resolve them efficiently.

Professional Experience:

Presently a collection manager
XYZ Credit Union, Miami, FL
From January, 2008 to till date

  • Supervising and managing the performance of the collection team and have improved all aspects of collection functions and procedures
  • Have ensured a profitable, competitive and positive attitude collection programs following the norms strictly
  • Responsible for monitoring all sorts of financial transactions of the company and ensured proper posting of them in the relevant registers
  • Have insisted accuracy in record keeping and timely entry of the details
  • Responsible for negotiations restructure of loan repayments
  • In charge of retrieving the old due accounts when it is not possible to find delinquent accounts
  • Looking after the legal proceedings and foreclosures

Prior to the above employment, I had worked as a collections manager in Blue Leaf Finance Corporation in Little Rock, AR from January, 2002 to December, 2007 and held the following responsibilities.

  • I had evaluated all the collection procedures and made necessary modifications to improve the collection methodology.
  • I had always maintained a cordial relationship with the clients and partners.
  • I had designed efficient and effective recovery processes and executed the same to assure regular flow of recovery.
  • I was in charge of proper attendance of the employees and prepared time schedules and allocated work among them.
  • Due to my strenuous efforts, I had ensured the maximum satisfaction of customer services and performance metrics.
  • Provided technical support to the team in charge of collections and administrative support to all the employees and the management in maintaining perfect records of all financial transactions.


I have a Bachelor's degree in Business Administration from a University in North Virginia.
I have a certificate in "Credit Management" from an institute in North Virginia.


Ready to furnish on request

Most of the employers now require resumes along with the application and therefore, you have to prepare a well planned and informative collections manager resume, if you intend to enter that field. The importance of collections manager resume is that you will be surely called for an interview, if your resume is up to their expectations. Applications without resumes will summarily be rejected and mind that they use the resumes for the screening process.

The details of collections manager resume is that you have to describe your skills, qualifications and experience that are relevant to the job requirements and of course without any exaggeration. You must note that the employers always tend to cross check the details you have given in your resume.

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