Call Centre Manager Resume
Call centre manager normally work in two types of call centres namely inbound and outbound. In respect of inbound call centres, the call manager and the staff have to answer the clarifications of the customers about the functions of their owned products and services. Outbound call centres are engaged in selling products or services. A call centre manager has to oversee the performance of the employees and ensure that their performances are subject to rules and regulations of the organisation.
A call centre manager should be aware of the modern technologies in use as he/she has to train the staff under control in performing the assigned tasks. A call centre manager must assist the employees in handling customer traffic and achieving the set goals and objectives of the organisation. He or she has to upgrade the activities of the call centre and update the customer database. He or she must look after the financial activities of the call centre within the allocated budget limits.
Career Objective: As I have extensive knowledge of call centre metrics, I am trying to obtain a position of call centre manager in a well organised call centre to utilise my skills and gain more experience.
Highlights of Qualifications:
At present, I am working as a call centre manager in a call centre in Nevada from June, 2006 to till date and my assigned duties are as follows.
I had also worked as a call centre manager in Speed Service Call Centre in Corona, New York from the year 2003 to April, 2006 and I was responsible for the following achievements.
I have a Bachelor's degree in Business Administration from a University in Ohio.
Available on request.
Nowadays, the resume has become an important document and it is an advertisement tool to sell you to your prospective employer. You have to prepare a call centre manager resume, if you are aspiring for that position, in which you have to list out the benefits you have made to your previous employer rather than listing the benefits you offer to your potential employer. The importance of call centre manager resume is that it should describe your accomplishments and achievements apart from your skills and work experiences.
In your previous or current employment, you might have taken steps to increase sales and services and reducing costs. You might have introduced new schemes or streamlined the existing schemes. All these achievements are to be given in the details of call centre manager resume, which will create positive impact on the employer to consider you.
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