Resume Samples
 Resume Samples    


Home » Manager Resume » Sample Application Support Manager Resume

Application Support Manager Resume

An application support manager resume should be drafted with an aim to demonstrate your ability to provide high quality support to the development and testing team, while highlighting your proficiency in root cause diagnosis, analysis, problem resolution, and database management. Where technical skills matter the most, you need to dedicate a considerable amount of space in your resume for showcasing your technical knowledge. You need to keep your application customized to the employer's needs, where your interests and qualities trace back to the requirements or the specifications of the job you're seeking. By being specific to the company's vision, you can link your interests to the organizational goals, which would indicate that you've taken adequate efforts in crafting your application, which in turn shows your longing for the opportunity, and thus will successfully engage the reader in your application.

Before you commence writing

Prior to drafting your application, take some time cruising through the company website, where you'll come across their vision statement. Understand their goals and take a look at their recent posts to know their current affairs. This would help you determine their needs. If you seek more clarity as to what they expect to see in your application, then it's recommended that you contact the company and discuss your application with one of the recruiters, which will open up some space for discussing their needs as well. Make a note of what the recruiters say, so that you can incorporate them while writing your resume. Now, note down all the skills that you possess, and select those which hold significance and value, when compared to the new job specifications.

A catchy title

Start your resume with your contact details, followed by a career objective, which serves as a title for your resume. Here, you need to create a link between the your goals and the needs of the employer. You need to specify your current designation, the area of expertise, and your total experience within the sector, while attempting to show your willingness to share their vision. Ensure that you do not exceed the length of two sentences, and try to avoid addressing your interests alone. Your objective must be able to capture the attention of the reader, who will be busy shuffling through hundreds of applications.

Keeping the reader engaged

Strive to keep your application personalized to a considerable extent, the recruiter will seek justification for the amount of efforts you claim to have put into drafting your application. You need to work towards keeping the reader deeply interested in your profile. You need to adopt measures that help you enhance the value of your profile. See the sample of the application support manager resume shown below. Following the objective, you'll see a short section, comprising of about 6-8 points. This section addresses the previous job roles the candidate has executed. Where there is a need for managing the amount space you utilize, you need to summarize your experience into a quick, easy-to-absorb section.

Eliminate all those points that hold low or no relevance to the new job description. Only elaborate on those aspects which are significantly connected to the requirements put down by the employer. If you are unable to fit them all within 8 points, try clubbing together multiple details, so as to keep it compact, yet highly informative. The reader must feel satisfied of his reading experience.

Similarly, showcase your technical, interpersonal, and managerial skills, highlighting them all using bullets, as shown in the application support manager resume sample below. Then, include the basic details pertaining to your employment history, excluding the job descriptions. Also, your educational qualification need not be elaborated. Now, you may enlist any of your accomplishments pertaining to your profession, or even quote some of the extra-curricular activities carried out during your employment, such as organizing employee tours, industrial trips etc.

Some employers insist that you provide references, in which case you need to provide the contact details of any two superiors you've worked under, preferably during your recent employments. Observe the sample resume below and adopt its layout, taking tips for framing effectively engaging sentences, and understanding the nature of customization. Strive to achieve perfection and consistency in the flow of information.

Application Support Manager Resume Sample

Phillip S. Cone
173 Fantages Way
Tekoa, ID 99033
(208) 274-5771


Application Support Manager, with great exposure to application testing, development, and database management, seeks an opportunity to further utilize the best of my skills, thinking parallel the vision of your company, and delivering optimal service to ensure a collective progression.

Profile Summary:

  • Overlooked the organization of training sessions for existing team members, and provided classroom training to new recruits
  • Analyzed and resolved critical issues escalated by the application support engineers, also provided feedback to subordinates and helped them understand potential problems with various applications
  • Studied existing applications, software, and hardware systems, in order to determine their efficiency and predict future demands
  • Coordinated the implementation of new software and applications, ensuring their compliance with industry requirements and quality standards
  • Compiled and organized daily, weekly, and monthly work reports submitted by team members, and presented them to the Project Manager at the end of each month
  • Ensured 24x7 IT support all clients, performing root cause analysis and systematic troubleshooting, so that the issues are resolved as quickly as possible
  • Conferred with production and systems management teams for operational activities, providing them with essential, continuous information and support

Skills and Abilities:

  • Sound understanding of techniques and principles related to planning, analyzing, managing, and troubleshooting systems issues
  • Strong communication skills, ability to identify potential clients, and ensure optimal customer service
  • Proficient in incident and problem management, change and release management, and configuration management
  • Expert in database management using SQL Studio Server Express
  • Efficient in the use of Unix/Aix, Oracle, MF Cobol, and TNG
  • Familiar with the use of DWH, Business Object, Java & pearl, and HP ITSM suite

Work Experience:

2010 - 2012
MicroNet Technical Solutions - Tekoa, ID
Application Support Manager

2007 - 2009
Cougar Mountain Software Inc - Boise, ID
Sr. IT Consultant


Bachelor in Computer Applications, 2006
ITT Technical Institute - Boise, ID
Placed in grade B+


Available on request

Accounting Resume | Administration Resume | Arts Resume | Communication Resume | Computers Resume | Education Resume
Engineering Resume | Executive Resume | Finance Resume | HR Resume | Legal Resume | Manager Resume | Marketing Resume
Medical Resume | Sales Resume | Science Resume | Services Resume | Social Service Resume | Special Resume | Student Resume
Technical Resume | Resume Cover Letter |

 Copyright © 2004 - 2014 All Rights Reserved