• Over ten years of progressive, professional human services experience.
• Proven abilities in training, program development, and analysis of policies.
• Extensive knowledge of long-term care issues.
• Developed interpersonal skills, having dealt with a diversity of professionals, clients, and staff members on all levels.
• Tested communication skills, both oral and written.

• Developed local Ombudsman Program in 46 nursing and rest homes in fourteen cities and towns; required close cooperation with administrators and facility staff members.
• Investigated and resolved problems of long-terms care residents.
• Recruited, trained, and supervised staff of 30 volunteers; developed on-going training program for Ombudsman staff.
• Presented workshops and lectures.
• Refined data collecting and recording system.
• Actuated and implemented inquiry recording system.
• Developed comprehensive information/resources packet.
• Cooperated in team effort to develop and implement several special projects.
• Established productive and effective relationships with state and local agencies: Executive Office of Elder Affairs, Department of Public Health, Department of Mental Health, Home Care Corporation and Councils on Aging.

Case Manager, 1984 to 1988

• Assessed physical, environmental and emotional status of applicants; evaluated existing support systems; determined financial eligibility.
• Advocated for clients; handled crisis intervention.
• Developed/implemented client service plans.

SALVE REGINA-THE NEWPORT COLLEGE, Newport, RI
Bachelor of Science in Health Services, 1982