Mike Boyle
288, Palisade Avenue
Jersey City, NJ 07306
(201) 555 2938

Seeking for a challenging and interesting role of Sales Manager in a company where my experience and knowledge can be utilize and enhance.

Customer Service Sales Manager
Food Lion
Jacksonville

• Taken responsibilities for achieving and maintaining extraordinary customer service by managing customer service in all departments to build sales and achieve business goals while fostering an environment that produces high levels of customer and associate satisfaction and morale while operating the Front End according to the Front End Standard Practice Manual and in compliance of policies, security measures and regulations of Food Lion.
• Maximized sales by providing extraordinary customer service and minimize shrink through proper utilization of Standard Practices.
• Served as a role model for customer service and other vital behaviors and instill this value in all associates.
• Assisted other store management to ensure Food Lion customer service standards are met and operating the total store in compliance with the policies, standards, measures and regulations of Food Lion in the absence of other store management personnel.
• Managed store Front End. Directly responsible for supervision of Assistant Customer Service Sales Manager, Sales Associate, Service Associate, Front End Sales Assistant, Assistant Customer Service Sales Mastery Trainer and (in stores where applicable) Service Center Associate.
• Managed operation of assigned store and is responsible for providing direction and instruction to all store associates in the absence of the Store Manager or Assistant Store Manager.
• Acted as the ambassador of extraordinary customer service for the total store. Engage and interact with customers to create a positive shopping experience.
• Supervised a fast paced environment and multiple functions for extended periods of time during a scheduled shift.

Assistant Customer Service Manager
Food Lion
Charlotte, NC

• Assisted the store team to build sales and achieve sales goals.
• Taken responsibilities for maintaining standards according to the Front End Standard Practice Manual, proper completion and maintenance of all store office functions, and the training of Front End Sales Assistants on customer service procedures and sales office accountability.
• Oversaw the work of Front End Sales Assistants, Sales Associates, and Service Associates as delegated by the Customer Service and Sales Manager.
• Have the flexibility to perform all of the following responsibilities as well as the ability to perform the duties of any Front-End Sales or Service Associate.

• Diploma in Food Management, Academy of Art University (CA)

• Ability to analyze situations, identify problems and implement solutions.
• Ability to communicate effectively with associates and customers.
• Ability to effectively supervise the work of other associates.
• Ability to meet productivity standards established by Food Lion.
• Ability to read, write and perform basic math functions.
• Ability to complete all necessary paperwork.
• Ability to reach, bends, stoop and lift up to 10 pounds.
• Ability to use the In-Store Computer.
• Ability to rotate and organize products, perform job duties as needed and complete all necessary paperwork.
• Have successfully completed Computer Based Training (CBT) and Training Aid courses.