Fire Customer Services representative

Objective

Seeking for a challenging and interesting role of Fire Customer Services representative in a company where my experience and knowledge can be utilize and enhance.

Work Experience

Customer Services representative
Integra, Plainsboro, NJ

• Provided courteous, responsive, timely, helpful service to all customers, throughout all communications.
• Processed customer and sales manager requests for pricing, catalogs, and samples
• Interfaced with international sales management group to provide updates on orders and resolve issues
• Followed all credit and compliance procedures
• Entered and confirmed all orders received via fax, phone or mail into the system clearly, correctly, and timely
• Looked up lot numbers and expiration dates to reserve against the customers order.
• Prepared a Preliminary Invoice with lot, expiration dates and pricing.
• Monitored tenders and special programs.
• Confirmed shipping of an order and provide all related documents.
• Understood and processed required documentation, including letters of credit, pro forma invoices, commercial invoices, etc.
• Provided pricing information from the system for tenders and customer inquiries
• Checked available inventory, provide price quotations and delivery information on open orders and inquiries
• Coordinated shipment of material from the distribution facilities, including certificates, labeling and proper customs documents
• Worked with the appropriate departments to properly document and process complaints and returned material
• Performed all other related duties as required.

Education

• Bachelors in Arts, Campbellsville University (KY)

Skills

• Experience in customer service with a medical device company, dealing preferably with international orders
• Excellent PC abilities, experience in Word and Excel
• Spanish or Asian language skills
• Good written and verbal communication skills with the ability to prioritize and execute multiple tasks.
• Function independently and possess organizational skills.
• Have excellent communication skills, including the ability to listen to clinical and customer needs, prioritize needs/requirements and communicate them to cross-functional teams, including physicians.