Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

CAREER HISTORY

1979 to Present SCRIMSHAW INSURANCE CO., Tempe, AZ
Underwriter, Personal Lines Insurance, 1988 to Present

• Analyzed all personal lines of business to determine acceptability and to control, restrict or decline according to company guidelines.
• Handled computer- and manually-issued policies.
• Assisted in training Administrative and technical personnel either by direct training or set up of training schedules.
• Facilitated implementation of new programs by training new personnel.
• Kept abreast of changing policies, rates and procedures, explaining coverage, rules, forms and decisions to Agents, staff and insured.
• Briefed Agents on new services to stimulate sales.
• Responsible for all personal lines of business for the states of Arizona and New Mexico.
• Assisted in ensuring achievement of company productivity and profitability objectives.
• Resolved client grievances and misunderstandings.

Assistant Supervisor, Manual Rating and Policy Writing, 1984 to 1986

• Implemented Supervisory Controls; Delegated responsibilities, set objectives and monitored work.
• Evaluated staff performances based on results expected and achieved.
• Conducted audits.
• Implemented new programs through staff briefing, ongoing training and updating materials.

Senior Rater, 1984

• Rated and coded all lines of business for personal lines.
• Trained other Raters and introduced the Merit Rating Surcharge Program for Arizona Automobile (Commonwealth of Arizona).

Unmatched Mail Clerk, Record Department, 1979 to 1984

• Responsible for incoming mail for personal and commercial lines of business.

EDUCATION

• Underwriter Trainee, 1986 to 1987
• Completed program at Jones Underwriting School in Phoenix, Arizona and trained for 1 year to become an Underwriter.
• Ongoing Education has included the following classes: Effective Letter Writing, How to Conduct an Interview, Career Workshop, Speed Reading, Xerox Sales Course, Underwriting School (6-week program), Senior Underwriting Seminar, Listening Seminar, Supervisory Seminar.