Customer Support Executive Resume

Customer support executive resume is created for the candidates applying for concerned opportunities. This resume should be made as perfectly as possible, because there are a lot of contenders awaiting for the same opportunity. They have many roles to perform, as these roles comprise together to make this profile; these roles are:

Work within agreed service levels, striving to exceed customer expectations wherever possible
Exceed productivity standards; such as overall accuracy; maintaining Service Level of Agreement, backlog management of departmental and individual markets and maintaining daily statistics.
Take ownership of queries and pro-actively follow through to resolution
Ensure all customer queries are investigated and resolved, escalating issues if appropriate, to the Team Manager
Assist Team Manager and management with any special projects assigned, and provide backup to team manager when necessary
Maintain advanced working knowledge of all customer service processes for different market segments, and communicate discrepancies/issues to team manager when necessary
Mentoring and developing new staff to meet customer service requirements. Demonstrating willingness to assist team with day to day operations.
Maintain professional working relationship with internal and external customers, customer service management and colleaguesSupport decisions made by management, and convey positively to team members and other C/S locations

There are many other skills required for this job, these skills are:

10-Key Adding Machine
Moderate computer skills, PC and Internet
Knowledge of Microsoft Windows
Knowledge of Microsoft Office
Excellent customer service skills
Professional phone manners
Excellent written communication and documentation skills
Maintain basic knowledge of Employee Benefits
Commitment to Call Center Success

Making the customer support more strategic to your business, helps you gain profit in every way. The customer care executives helps in rising your organization for success by enlisting the power of the customer. The executives need to understand the various process frameworks of successful customer support, and see which ones make sense for the business. They should be capable of managing different tool sets available to implement your vision. They should maintain the working discipline at the work place, which includes earn, and then demand respect from your internal colleagues. They should be correctly aware about how to deal with global customers and distributed, global support teams. They should have all the knowledge about, and prepare for off-shoring discussions.

Lets now look at the sample resume of this profile, the sample resume will be of great help for people still finding out ways to create the right kind of resume, which would impress the recruiters in one go.

Sample Customer Support Executive Resume

Mike Hilton
1123, FGH Lane
ERT Apartments
Denver
America

001-919-5678-990
mike.ton@hjk.com

Profile: I have worked in this industry for a period of 6 years, every year has been full of experiences for me. I have always gained fruitful experiences from every single day at work. I have achieved various refined and polished skills required in this industry. All the skills I have learned are of great help, and will always prove to be beneficial.

Objective: I want to become the team leader of a team of customer support executives. I have observed a lot in my previous work experiences, because now that I know the right ways and concepts that would help me be a successful team leader, I will make the atmosphere comfortable for the team members, so that they give their best, and my team gives the best output.

Educational Experience:

Bachelor in Arts, from the University of Denver.

Languages:

English
French

Experience Summary:

ABC Company
Designation: Customer Support Executive
Duration: 2 years
Responsibilities:

Respond to telephone calls from customers as per the established criteria
To provide support to customers after hours and on weekends
Resolve problems efficiently and professionally by applying knowledge of software, applications, and hardware
I had to train customer to maximize the use of their system. Training would take place within company facility, or at a customer site.
Consistently and accurately enter database service activity, according to the progress
To manage the implementation process for a new customer, from the time the sale is made, to the point the customer is fully operational (live)
To coordinate and provide training at regional training classes for customers
Promote and ensure that the customer service delivered is of the highest quality, and that the standard bar continues to be elevated as per the business plan for the year
Participate in plans for team activities - may be assigned to represent the product in the Product Management Team (PMT) process

DFG Company
Designation: Customer Care Associate
Duration: 3 years
Responsibilities:

Attend all in-house trainings
Attend outside training classes when appropriate to improve customer service skills
Complete CBT program within 6 months of hire date
Promote reliability and dependability
Complete Call Tracking tickets on each call

Reference:

Mr. Steven Solvency
Managing Director
FGH Company
Denver

Customer support executive resume is the source using which a candidate can achieve an opportunity, or miss it. It depends on a resume, which makes the first impression. So, this is why one should focus on making the the resume perfectly. in the correct format, as this can get the work half done. The sample can help you analyze where and which part of your resume needs to be modified, or else, it can also give the right ideas of making a resume.