Customer Care Executive Resume

What do you generally do when you are stuck up with a problem in your SIM card or you are unable to get details of your bank account? In most cases, people prefer calling the call center and ask queries. It is the responsibility of the customer care executive to make a notice of your complaint and give proper solutions. A customer care executive should have good communication skills. He/she should be polite while dealing with customers (you can definitely expect a person to speak rudely after his important call was missed because of the bad network from the company). He/should have thorough details of the work and should have good marketing skills.

A customer care executive resume should mention your academic details, as now-a-days some of the companies have started hiring freshers. If you have prior experience in this field, it will improve the chances of getting a call for the job interview. An example of customer care executive resume is presented here. Go through it before you start writing the resume.

Ramona G. Abreu

Career Objective:

To utilize my communication skills and marketing techniques to enhance the profits of the company.

Career Summary:

I have worked for 6 years in customer care services. I joined as an intern in Airtake Pvt. Ltd. and have worked for 6 months (curriculum) before joining as an assistant customer care manager in Hannas Hositality Groups Pvt. Ltd., where I worked for 4 years. Currently, I am working as a Deputy Customer Care Executive in Caretake Groups Pvt. Ltd..

Educational Qualification:

Work Experience:

Industry: Caretake Groups Pvt. Ltd.
Job Title: Deputy Customer Care Executive
Duration: 2 years

Responsibilities:

• Taking client calls and solving queries
• Making the database of customer complaints
• Taking feedback from the customers from time to time
• Suggesting new offers in company meetings and taking into consideration the feedback
• Calling the customers and presenting suitable offers to them
• Reporting the customer care executive daily about the overall progress
• Hiring new people for customer care services
• Training the fresher candidates
• Meeting prospective clientele and proposing new ideas
• Participating in company meeting on a monthly basis

Industry: Hannas Hositality Groups Pvt. Ltd.
Job Title: Deputy Customer Care Executive
Duration: 4 years

Responsibilities:

• Making a database of complaints
• Solving customer queries and doubts on phone by mails or face to face
• Dispatching the deliveries on time
• Making daily reports and submitting them to the deputy customer care executive
• Suggesting new offers in company meetings
• Calling the clients for feedback

Industry: Airtake Pvt. Ltd.
Job Title: Intern
Duration: 6 months

Responsibilities:

• Handling client calls
• Solving the client queries over phone
• Reporting the daily target completion to customer care executive
• Making a database of customer feedback

Personal Information:

Date of Birth: May 8, 1972

References:

1. Richard J. Babineau
   65, 3rd floor, Ture Blg.
   2187 Werninger Street
   Houston, TX 77026

2. Thomas T. Schuler
   34, kell Blg.
   546 River Road
   Colorado Springs, CO 80918

When you write a resume, always think from an employer's perspective. Mention each and every detail in the resume and highlight important points. Read the requirements of the employer carefully and put those points in your resume. Do not make spelling mistakes as it spoils the impression. Avoid writing in paragraphs; short and simple sentences would work instead. Remember that you write the events in proper sequence, so that the reader can easily scan through it. Your resume is the first impression on the employer and a well written resume will impress the employer in one go itself! So always take care that every thing you mention is clear and proper in terms of grammar. Your resume should be such that the employer should feel that you are the perfect candidate for the job.