Remote Support Resume

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A Remote Support Engineer is a field engineer who provides technical support at client site/remote areas. This support is related with engineering technologies and devices. The main job responsibility of a remote support engineer is to address technical issues at client site. This support can be in network, mechanical machineries and equipment, software systems, and electronic applications.

This resume defines the roles and responsibilities of a Remote Support Network Engineer. Some of the defined tasks of a remote support engineer in networking include handling networking issues, configuration and installation of wireless network systems, handling deployment activities of network systems, developing network systems testing procedures, troubleshooting wireless issues, managing client server, providing emergency remote access support, managing client account, providing end to end support in wireless local area networks, configuration of wireless access points, identifying networking issues and developing strategies, to solve the problem, maintaining network servers, and visiting installation sites to check the condition of networking systems.

Remote Support Engineer should have excellent customer service and problem solving skills. The job demands knowledge of network protocols, wireless local area network, radio frequency, and wireless networking systems. A bachelor's degree in network engineering is required to gain the position of remote support engineer.

Sample Remote Support Engineer Resume

Barbara Young
897 Saint DR Cross, Boston 31265
Contact no: (312)-906-9086
Email: young@example.com

Career Objectives:

Hands on experience in providing remote wireless network, remote access, and technical support at client site. Seeking an opportunity to work as a remote support engineer in an organized and dynamic environment

Core Knowledge & Skills:

• In-depth knowledge of network technologies, network platforms, and routing protocols
• Comprehensive knowledge of network architecture, network router, and switches
• Extensive knowledge of communication networks, network system administration, and network security assessment methodologies
• Well versed in communication networks, web technologies, and networking fundamentals
• Possess excellent customer service, communication, and interpersonal skills
• Ability to provide effective customer service with excellent troubleshooting and analytical skills

Organization: Communication Inc, Boston
Duration: September 2011 till date
Designation: Remote Support Engineer

• Handle responsibilities of installing and configuration of network servers at client site
• Perform responsibilities of troubleshooting and providing network solutions to achieve customer satisfaction
• Responsible for developing techniques and methodologies for network performance enhancements
• Assigned the tasks of handling network security risk mitigation, network routing, and maintaining network devices
• Perform responsibilities of configuring network routers, handling root cause analysis, and provide mitigation security risks
• Responsible for providing end to end networking solutions and perform checking of network devices

Organization: Network Solutions, Boston
Duration: July 2009 to August 2011
Designation: Network Engineer

• Responsible for developing network architecture specifications and upgrading local area networks
• Assigned the tasks of evaluating network communication technologies and identify any networking issues
• Performed responsibilities of installing firewalls and hardware at customer site
• Responsible for providing technical support to customers in areas of network design and network upgrading

Educational Summary:

Achieved Bachelor's Degree in Network Engineering
Boston Engineering College in the year 2009

Reference:

Will be pleased to provide upon requests.

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