Customer Service Engineer Resume

Candidates aspiring to work as a Technical Support Engineer would find the customer service engineer resume sample helpful in retrieving the required information. The resume sample shared below is that of Elisha J. Wiessman, an engineering graduate with specializing in electronics and telecommunication. She has also completed her Post Graduate Diploma with Marketing specialization, and holds 5 years of experience, working in technical customer support field.

Considering her qualifications and experience, we find her resume helpful for both experienced and inexperienced candidates, in drafting their customer service engineer resume. You may note that career summary (Executive Summary) shared by her right at the beginning, not only lets employers have a quick glance at her professional credentials, but also save time from reviewing remaining resume. She has also selectively highlighted her core competencies (skill-sets), experience, and other details, which further reinforce her claim for candidacy; an ideal marketing strategy.

Likewise, her presentation styles of key details, uniformity of the pattern followed, and flow of information, ensures that employers' attention is kept bound to the resume, and they are incited to call her for further rounds of selection process, which may ultimately win her much desired interview call. Thus, we recommend that candidates give due attention to their resume and take out adequate time, so that they are able to draft the customer service engineer resume strategically. Candidates may also refer to the job description provided by employers for effectively presenting their candidature.

If any additional detail is to be included, the same must be appropriately categorized and shared accordingly. Furthermore, changes to layout too may be made, to give the resume a unique and personalized look. However, what must be ascertained is that the professional approach and outlook is not affected, but enhanced. Candidates must also ensure that the details they share in the resume are genuine. We recommend that applicants also go through other resume samples for more information on resume layouts and presentation techniques.

Sample Customer Service Engineer Resume
(For an experienced IT professional providing customer support/care)

Elisha J. Weissman

120 Elkview Drive
Marietta
Georgia - 30067
Tel: (770) 999 5506
Email: elisha.weissman@any-email.com

Career Goal

In quest of a customer support engineer position, where I can execute and explore my skills and knowledge and provide customers with effective solutions to their technical queries, and contribute to organizational growth along with personal development.

Executive Summary

A professional technical support engineer, with 5 years of relevant experience, specializing in IT support for systems, network and infrastructure engineering, and customer care, I have worked for global clients with huge IT infrastructure, and helped them resolve their operational issues and ensure optimum performance. Core skill-sets imbibed by experience include:

• Comprehensive knowledge about networking issues
• In-depth knowledge of IT developments in the field of data management and sharing, networking solutions, and hardware technologies
• Awareness of advanced products available in the market
• Experience of working with global clients
• Ability to speak multiple languages: French, German, and English

Professional Exposure

Senior Customer Care Executive(October, 2010 - till date)
J R Bolton Telecom Solutions Inc. Pvt. Ltd., 160 Peachtree Industrial Blvd., Buford, GA
Job profile
Responsible for providing quality and consistent customer support for IT services department to corporate clients in the field of on-line and site support.
Job Description:

• Attended to complex technical issues related to networking and hardware failure
• Managed and guided team of customer care executives (technical department)
• Assisted in training executives from non-IT department in providing preliminary information to customers related to basic technical queries and problems
• Prepared collective reports of customer complaints for generating statistical graphs for management review and analysis
• Attended to complaints from corporate clients and foreign language speaking customers
• Was part of team responsible for preparing training modules for new staff, assisted in providing key input related to mode of delivering training sessions, presentation tools, etc.
• Studied market developments in the field of IT hardware, customer care software, etc., and provided organization with input to enhance productivity
• Provided on-site assistance to customer care staff

Technical Support Executive(August, 2007 - October, 2010)
Upstream Systems Pvt. Ltd., 1835 Briarwood NE Rd., Atlanta, GA
Job Profile
Responsible for technical support, on-line and on-site, for various customer complaints.
Job Description:

• Assisted customers with installation of software and hardware
• Followed up with customers for any queries, and their experience with the organization
• Successfully maintained customer database with all relevant information
• Provided information with technology upgrade available from time to time
• Assisted in assimilating various technical documents, such as warranty certificate, operations manual, service document, etc.
• Visited on-site facility for installation of hardware and software, and trial demonstrations
• Successfully up-sold new packages and services to existing customers
• Attended to phone calls and resolve customer queries
• Maintained a record of customer database, their complaints, service package subscribed by them, and maintenance schedules
• Responsible for following organization policies and SOPS (Standard Operating Procedures)
• Worked with marketing team and provided them with costumer feedback relating to product

Academic Qualifications

• Course: PGDM (Post Graduate Diploma in Management) Marketing
  Year: 2005 - 2007
  Institute: Keller Graduate School of Management, 3575 Piedmont Rd. NE, Atlanta, GA

• Course: B.E. (Bachelor of Engineering) Electronics and Telecommunication
  Year: 2001 - 2005
  Institute: Bauder College, 384 Northyards Blvd. NW Suite 190, Atlanta, GA

Professional Skills

• Knowledge about IT networking and hardware
• Expertise at data management, networking solutions, and hardware technologies
• Knowledge of advanced products available in the market
• Global exposure
• Ability to speak multiple languages: French, German, and English
• MS Office expertise
• Statistical and computing knowledge

Personal Skills

• Time management
• Customer orientation
• Organized work style
• Interpersonal skills

Personal Dossier

Name: Elisha J. Weissman
Date of Birth: September 14, 1982
Martial Status: Single
Willing to Relocate: Yes

Reference

Would be pleased to provide relevant references, if required, but on prior information.

Signature: ####

From the above shared customer service engineer resume example, applicants would be able to draft an impressive and professional resume for submitting their candidature, which can incite employers to call the candidate for personal interview rounds. They may further include or exclude certain sections based on the importance of details shared under them.

We hope that applicants find the resume sample informative and helpful in achieving desired results.