Willie Walker,
263, Street Road,
Maryland, Baltimore 01234
(123) 456 789.

A position where I can contribute excellent word processing and administrative skills.

Information Support Specialist :1990-present.
Maryland Drydoc Company, Baltimore.

• Provided official and unofficial training and support in the use of end-user computing hardware and software applications.
• Coordinated with user department human resources to make certain inspection to office automation, end-user computing standards, plans, and procedures.
• Perform problem analysis and resolution activities via company help line.
• Worked with other Information Services team to give proper education, hardware, software and data essential to efficiently help out users.
• Utilized particularly WordPerfect 5.1, different versions of MS-DOS and graphics representations.

Supervisor : 1985-1989.
Alex. Brown & Sons, Maryland, BA.

• Established human resources, material and capital needs.
• Supervised 13 full-time employees.
• Designed work flow systems, defined operating standards and evaluated overall effectiveness.
• Designed, structured, supervised and managed provision of clerical, information processing services and corporate telephone operators.
• Established expenditure and quality controls, and observed performance to assure that accurate levels were sustained.

Word Processing Specialist : 1983-1984.
Word Processing Center.

• Managed all information transactions.
• Developed detailed knowledge of core procedures and maintenance of records with ability of gathering high preferable turn around time.
• Performed Functions that included formatting and creating complex documents, retrieval of data from emails.
• Analyzing requirements and handling special projects, training and system personnel.
• Acted as administrative support specialist and supervisor in their absence.

Associates Degree, Business Management, 1983
Baltimore Hebrew University.