Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

OBJECTIVE

A position where I can contribute excellent word processing and administrative skills.

EXPERIENCE

Kimball Equipment Corp., Casper, WY
1990-present
Information Support Specialist
Offer formal and informal training and assistance in the use of end-user computing hardware, software and applications, most specifically Lotus 1-2-3, WordPerfect 5.1, various versions of MS-DOS and graphics packages. Work with user department personnel to ensure adherence to office automation/end-user computing guidelines, standards and procedures. Coordinated with other Information Services staff to provide appropriate education, hardware, software and data required to effectively assist users. Perform problem analysis and resolution activities via company help line.

1985-1989
Supervisor, Word Processing, Word Processing Center
Planned, organized, directed and controlled provision of stenographic, clerical, word/information processing services and company telephone operators. Supervised 13 full-time employees. Duties included determining material, personnel and budgeting needs. Designed work flow systems, defined operating standards and evaluated overall effectiveness. Established cost and quality controls, and monitored performance to insure that proper levels were maintained.

1983-1984
Word Processing Specialist, Word Processing Center
Operated all information processing equipment in Center. Developed thorough knowledge of center procedures and maintenance of records with ability of meeting high priority turnaround time. Functions performed included formatting and producing complex documents, records processing, retrieval of data from electronic files, analyzing requirements for and handling special projects, training center and system personnel in use of information processing equipment. Acted as administrative support specialist and supervisor in their absence.

Associates Degree, Business Management, 1983
University of Wyoming, Laramie, WY

REFERENCES

Available upon request.