Customer Support Analyst Resume

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A customer support analyst is a customer service professional who is engaged in the tasks of providing support in areas of customer service operations. The target of the job is to ensure that the service provided achieves customer satisfaction.

The day to day responsibilities of a customer support analyst include developing and implementing business plans to increase the efficiency of customer service, coordinating with technology experts in gaining technological knowledge of the product, preparing reports of staff performance, analyzing business performance of the staff and provide action plans to improve the service where appropriate, assisting technical and business leads in developing process improvement methodologies, preparing and maintaining the operational guidelines and policies for the staff, updating process flowchart to the manager, providing technical support to customers, handling issues, and maintaining customer database.

The job of a customer support analyst requires a bachelor's degree in science. It is necessary to have excellent knowledge of technical, customer service, and customer relationship management. Customer support analyst should possess excellent communication, organizational, and problem solving skills.

Sample Customer Support Analyst Resume

Jack Lawrence
189 St Westing Rd 480, Irving, Texas
Cell: (123) 208-1870
Email: lawrence@example.com

Summary of Goals:

Hands on experience in providing customer service in areas of information technology with knowledge of customer service. Looking for a responsible position as a customer support analyst in an established organization

Core Competencies & Abilities:

Comprehensive knowledge of information technology, network architecture, and platforms
Extensive knowledge of technology infrastructure, network servers, and networking equipment
Ability to provide effective customer service with excellent customer management and relationship building skills
Skilled in communicating professionally with diverse knowledge of technical problem resolution skills
Ability to handle multiple tasks and also to work effectively in a team environment

Professional Background:

Organization: GRDS Technology, Texas
Duration: Jan 2011 till date
Designation: Customer Support Analyst

Handle the tasks of providing technical recommendations to solve customer queries
Assigned the responsibilities of preparing, managing, and updating customer details in the database systems
Perform the tasks of handling user administration activities under the guidance of the customer support manager
Responsible for providing remote support to end users in using technical applications
Handle the responsibilities of responding customer queries and conduct queries on customer requirements
Assigned the tasks of providing instructions to customers in the installation and upgrading of software products

Organization: Amincde Software, Texas
Duration: June 2009 to Dec 2010
Designation: Associate Support Analyst

Assigned the tasks of providing appropriate hardware and software for running the applications
Performed the responsibilities of handling user request and maintaining hardware and software requirement at customer site
Performed the tasks of coordinating with technology experts in updating technology knowledge of the product
Handled the responsibilities of performing advanced troubleshooting of technical issues under the guidelines of senior customer support analyst

Educational Qualifications

Achieved Bachelor's degree of Science
Texas College in the year 2009

Reference

Will be pleased to provide upon request

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