Advertising Customer Care Resume

While running a large scale advertising firm, many times small aspects are overlooked and ignored. Providing services to the customers from time to time is a good way to maintain a good reputation of the firm. For any advertising firm, customer is an important part of the organization, and if they are mishandled can cause major loss to the firm. An Advertising Customer Care Executive plays equally crucial role in upbringing and building goodwill to the firm by providing effective services to the clients.

He/she is often referred as relationship manager and is responsible for maintaining good care of the relation between client and the firm and along with that he/she should also have skills to handle and tackle critical situations. The relationship manager is entitled to fulfill the whole and sole duties of customer care department which includes receiving customer's request, sending back them mail, recommending customers to approach the concerned departmental head for further proceedings. Given below are some of the key roles played by an advertising customer care representative.

Jobs and Responsibilities

Dealing directly with the clients either electronically, face to face or over the telephone
Should be available to the clients anytime during the office hours
Responding promptly to the customer inquiries
Listening to the customer's suggestion and making those suggestions reach to the senior management level so that they can be implemented
Setting up new customer account based on their feedbacks and problems solved
Handling and solving client's complaints
Communicating and coordinating with internal department

Given below is a format of an advertising customer care resume. With this information up your sleeves, you can create an effective resume for yourself.

Marvin M. Maher3501 Granville Lane
Bernardsville, NJ 07924
Phone: 723-455-3435
Email Address: marvinmmaher@teleworm.com

Objective:

With interpersonal skills and pleasant personality, want to serve the organization by fulfilling the organizational goal by meeting customer's needs. Along with that intending to work as a team and promoting a good working culture and environment.

Profile/Summary:

Pleasant personality and good gestures
Effective communication skills
Word clarity while communicating with a client
Coordination with other colleague and team members
Follow up on customer interactions

Skills:

Good command over oral and written communication
Ability to provide instant solution to any customer's complaints
Excellent database creation and management
Capability to handle critical situation with much ease and sense

Technical Skills

Well equipped with Database Management
Certification course in Auto CAD
Project and presentation management
Microsoft Excel sheet and Spreadsheet

Education:

Bachelor in Fine Arts from New Jersey City University
Diploma in Personality Development from Bloomfield College
High school education from New Jersey City University

Professional Experience:

Wilson Advertising Associates Pvt Ltd, New Jersey
Designation: Advertising Customer Care Manager

Duration – 2010 to Present

Role and Responsibilities

Investigating customer problems and finding out solutions
Coordinating with subordinates to work on customer's inquiries and complaints
Training agents on how to address the client's problem
Working with management on bringing out customer service initiatives
Utilizing social media to respond to customer's complaints and issues

Wilson Advertising Associates Pvt Ltd, New Jersey
Designation: Advertising Customer Care Executive

Duration - 2007 to 2010

Role and Responsibilities

Maintained customer's database based on the client's complaints and problem solved
Prepared client activity reports
Dealt directly with customer over telephone or via mails
Provided them correct information about the services and delivery
Worked with management to ensure
Worked on the weak links and improved those areas

Achievements

Awarded as 'Versatile Employer of the Year' by the management for handling customer queries, complain department and customer management department at the same time
Scored highest grade in the certification course of Personality Development from a reputed institute
Promoted from Executive level to the Senior Executive within a period of six months

Affiliations

Affiliated to the National Customer Care Center and Retail Industry Practices
Associated with Institute for Service Providers

Mobility and Flexibility

Having been worked as service provider to the customer, as Advertising Customer Care Manager, have much more knowledge and experience in this field to tackle any problem of the client. Also, experienced to tackle customer complaints effectively. Maintain coordination between customer's relation with the firm.

Declaration:

I, hereby declare that all statements made are true, complete, and correct to the best of my knowledge and belief.

(Signature)
Marvin M. Maher

With an attractive personality and pleasant voice, you can take a step forward to pursue a career in this field. Constantly working on image building and word clarity can land you for this job. You must have required skills in order to consider yourself for this job, as talent plays more important role than qualification. Prepare an apt Advertising Customer Care Resume for the post you are looking for with the help of our sample resume and see yourself glooming in this field.