Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

OBJECTIVE

To obtain a challenging position as Administrative Assistant.

SUMMARY

• Highly developed interpersonal skills.
• Self-motivated to ably coordinate daily office functions.
• Knowledgeable regarding technical and medical terminology.
• Familiar with computer operation.
• Responsible for training of new personnel.

EXPERIENCE

5/86-Present DEPARTMENT OF HEALTH
Standards and Quality, Milwaukee, Wl
Administration Assistant
Handle incoming calls and mail. Greet visitors. Resolve inquiries. Prepare and type office reports. Maintain supervisor and staff member appointments and travel calendars. Verify, revise, and arrange appointments, conferences, and meetings. Act as liaison to supervisor regarding meetings and conferences. Maintain control records and follow-ups on work in progress. Establish file-coding system. Train incoming staff. Maintain time and attendance records as well as instructional and reference manuals.

7/81-5/86 VETERAN'S HOSPITAL, Lacrosse, Wl
Claims Development Clerk Managed clerical functions including: incoming calls; maintenance and update of files, logging, and special determinations reports in all Administrative Law Judge cases; typing contracts, reports, and general correspondence. Dealt with receipt of checks and attendant recording duties. Computed and interpreted claims processing. Directed inquiries and maintained cordial relations with the public. Trained new clerks.

EDUCATION

1978 ST. JOHN'S CATHOLIC COLLEGE, Madison, Wl
Major: Business Management/Human Services, Bachelor's degree

COMPUTERS

DOS, IBM Mainframe, Microsoft Word, PASCAL

REFERENCES

Available upon request.