Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

SUMMARY OF QUALIFICATIONS:

Professional experience includes the following areas:

• Office supervision, prioritizing and coordination office work flow.
• Porcessing billing and collecting delinquent accounts.
• Resolving customer problems and complaints.
• Familiar with utility, insurance and credit environments.

SKILLS:

IBM and Wang PC's, Lotus 1-2-3, Tesseract, TELEX terminals, typing, calculator.

EXPERIENCE:

REGIONAL WATER QUALITY CONTROL AUTHORITY, Derry, NH
Senior Customer Service/Billing Clerk (1992-Present)

• Process semi-annual sewer bills, calculating interest and penalty charges.
• Answer customer inquiries, problems and complaints, composing correspondence.
• Process all procedures and collect delinquent accounts.
• Compile and prepare monthly cash flow reports.
• Act as Supervisor when needed, prioritizing and coordinating office work flow.

THE PRAGMATIC INSURANCE COMPANY, Manchester, MA
Administrative Technician - Service Bureau, Group Administration (1988-1992)

• Processed and billed clients choosing C.O.B.R.A. (benefits continuation).
• Provided customer service, researched accounts and informed clients of their monthly rate and payment.
• Processed and deposited monthly payments.
• Created and maintained monthly rosters.

COMMERCIAL REPORTS & TITLE AGENCY, Nashua, NH
Office Manager (1984-1988)

• Interviewed, hire, train and supervise office employees.
• Traveled throughout the state of New Hampshire, completing title searches and credit reports and supervising field staff.
• Assisted clients with any mortgage or title insurance questions.

EDUCATION:

Pennsbury High School, Levittown, PA - Diploma (1976)