Help Desk Technician Resume Objective

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Job Description:

Job description of help desk technicians resume involves duties and responsibilities which as under:

Increasing and keeping a professional level of knowledge with information for the advantage of the company.
Change and repair computer hardware including observes, printers and keyboard so that they work in great situation.
Offer good customer service for attending e-mails and phone calls.
Assists with computer studies, projects, and implementation of policies throughout area of assignment.
Assessment of company software and hardware.

Install latest software on consumer's computers.
Coordinate and offer leadership on projects that strengthen functional and support abilities of the section.
Arrange and ship computer tools to remote offices.
Confirm resolution of difficulty reports with the user as necessary.
Install, sustain, and troubleshoot hardware and software on network servers and personal computers and upgrade and configure PC and server hardware.
Troubleshoot computer software, hardware or network. Collaborate with network administrators and other employees to make sure proficient operation of the desktop computing environment.
Suggest procedures or documentation for installations or other job connected items.
Deploy and prepare latest employee laptop, desktop and printer configurations together with software upgrade packaging, testing, imaging and deployments.
Coordinate large tasks, smaller projects and team efforts.
Modify, clean and repair computer hardware including keyboard, printers and monitors.
Conducts diagnostic reviews and produces error reports as requested through clients in order to recognize and correct any evils.
Ropes computer users with installation of basic hardware, software and networking components to meet individual computer requirements.
Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
Recommends hardware solutions regarding personal computers in assigned areas.
Gather and record particular information concerning customer problem reports and requests.

Skills:

Strong knowledge of networking protocols and fundamentals.
Proven record of creating policies, procedures, and technical documentation.
Oral and written communication skill.
Working information of MS-Project, remote desktop, citrix.
Efficient repairing laptops and workstations or coordinating on site repairs.
Resolve client matters with little or no supervision.
Project management skill.
Explicate technical thoughts to a non technical audience.
Understand and be capable to achieve basic operations of every other position.

Objective Statement:

Looking for a position of help desk technician utilizing my skills to offer good service and develop the company bottom line and to rise in my job to a more responsible place.
I want to acquire a position as a help desk technician in a well prepared institution which could advantage from my previous experience in offering customer and PC and server tech support for small to medium sized companies.
For the improvement of the company I will work hard and use my knowledge to become a successful help desk technician in the business environment.
I have strong knowledge of help desk to develop business strategy as well as planning through procedures, activities and methods.
I have good management skills which are supportive to me to make new strategy and meet deadlines of the company.