Receptionist Career Guide

Receptionist Career

Resume Sample » Career Guide » Administrative and Clerical Careers » Receptionist Career

Work Environment:

Receptionists are the primary point to make contact with an organization. They labor in the entire sorts of surroundings, including schools, sports centers, businesses and hospitals.

Being a receptionist, your daily responsibilities may include:

Addressing visitors and assisting them to the accurate person or branch
Administering the visitors booking and providing security passes
Giving details plus replying queries

Responding to the calls and receiving messages
Handling telephonic enquiries
Presenting refreshments
Maintaining the reception place neat
Managing reading stuff inside the waiting place

As a dental or medical receptionist you'll often be concerned in arranging appointments and captivating expenses for cure.

In minor companies, or place where the reception is fewer busy, you might perform a extensive sort of duties, for example:

Answer switch board enquiries
Replying to e-mails
Booking transports and travels
Fundamental clerical work
Managing cash
Uncomplicated book-keeping

Few big organizations and agency buildings residence numerous companies and your job in this background might merge the responsibilities of receptionist and security officer.

Qualification, Education and Experience:

You might not require some credentials to begin working as a receptionist. Though, several employers may desire you to contain GCSEs: A - C, mainly in English and math., Secretarial, clerical and IT proficiency will even be helpful.

If you decide to effort in an association that transacts with guests and clients from abroad, you might cover a plus point if you too have familiarity of a foreign-language.

Short-term work might be an excellent means of receiving experience and can show the way to a stable job.

You could also be capable to enter this career by an Apprenticeship method. The series of Apprenticeships obtainable in your region will count on the regional career market plus the sorts of proficiencies employers require from their employees.

Training Details:

You'll generally obtain on-job training from your manager. You could even be confident to attend a classes in common reception functions or a further specialized region, for e.g. hotel reception or medical work.

You may possibly work in the direction of credentials like:

NVQ levels: (1 to 3) Business and Administration
NVQ levels: (1 to 3) Customer Service
NVQ (level: 2) in giving Security Services - Reception Security.

The OCR (RSA) Exam Board even suggests a range of qualifications covering administration skills and customer service. If you're functioning as a receptionist in the health-care area you can perform a series of qualifications rewarded by the Association of Medical Secretary, Practice Managers, Administrators and Receptionists (AMSPAR), for example:

Intermediary Diploma inside Medical Administration
Certification in Medical Terminology
Certification in Health-Service Administration

If you do job in hotel reception, you could help out your career by functioning towards a BTEC: (Level 3) Certification in Front-Office Operation.

Skills and knowledge:

A friendly, confident and pleasing personality
A smart looks
Superior spoken and written communication ability
The capability to be calm under stress
The skill to be polite but firm while dealing with impatient, difficult or distraught people
Good executive skills
Essential IT skills
The capacity to follow and implement safety and security measures
The ability to utilize office utensils like fax machines, switchboards and photocopier
An interest in the work of the organization.

Salary and Other Benefits:

Receptionists might get around £13,500 to £19,500 a year.

Working Conditions:

You have to regularly work 9am - 5pm, from Monday to Friday. But, various organizations may perhaps require cover on a shift-basis or on a Saturday morning. Part time job is frequently accessible.
You'll use up most of your time functioning alone, sitting in a workstation or at a desk in reception place.

Check the receptionist resume sample and receptionist resume cover letter for job seeker.

Different Opportunities:

You may search job opportunities in a broad array of services together with factories, hotels, doctors, hospitals, dentists, solicitors, hairdressers and schools. Struggle for jobs can be tough. Careers are frequently publicized in the regional news and Employment Center bureaus.

Your probability for endorsement will be most in bigger organizations, plus with experience you might be competent to advancement to a supervisory position. You could as well shift into associated areas like administration and human resources.

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